Fine Jewelry Counter Manager - Full Time

Fine Jewelry Counter Manager

At Belk, we have a vision to reimagine the department store. As a Fine Jewelry Counter Manager, you will drive store sales and metrics through providing excellent customer service to each customer and through the execution of customer-facing merchandising standards throughout the store. You will ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages them to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together. The Fine Jewelry Counter Manager is responsible for the overall operation and sales performance of the Fine Jewelry department.

Job Functions

• Proactively greet and engage customers warmly and with a smile.
• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase.
• Drive sales and meet or exceed personal sales goals, as well as total department sales plan.
• Meet or exceed solicitation goal for Belk Rewards Credit Card program and other key metric goals.
• Build a loyal customer base and drive sales through customer clienteling.
• Execute successful promotions, including trunk shows, presell events, and other special events.
• Analyze daily/weekly/monthly business and recommend strategies to impact business.
• Role model and demonstrate excellent selling skills and customer service.
• Manage the achievement of sales plan by supporting Fine Jewelry Associate(s) to meet or exceed personal sales and key metric goals where applicable.
• Use training, role playing, and offer feedback to support growth and development of Fine Jewelry Associate(s) where applicable.
• Handle each customer transaction professionally, efficiently, and accurately.
• Build a successful repair business and meet personal and department repair revenue and service plan goals.
• Work professionally and pleasantly with co-workers, managers, and business partners to accomplish defined tasks.
• Complete minor repairs on fine jewelry to include removing watch links and changing watch batteries.
• Oversee daily operations functions, including daily counts, shipping and receiving merchandise, merchandising case lines within the department consistent with company visual standards, and accepting customer owned merchandise for repair at the processing center.
• Maintain Fine Jewelry security standards, including keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended, and locking all showcases and safes behind you.
• Identify and reduce shrinkage in area.
• Comply with all company policies and procedures.
• Accept additional duties or sharing responsibilities as requested by management.

Position Contribution Level: Intermediate Level

Minimum Education & Experience:

• No education requirement.
• Experience in retail and fine jewelry preferred.

Knowledge & Skills:

• Strong interpersonal communication skills.
• Ability to use and learn keyboard, telephone, computer and other business-related equipment.

Physical:

• Stocking requirements can involve reaching above and below shoulder level and lifting up to 50-pound boxes.
• Ability to push/pull 100-250 pounds when moving stock carts.
• Hand manipulation to complete watch and fine jewelry repairs.

Supervisor: The Fine Jewelry Counter Manager reports directly to the Sales Team Manager or Store Manager.

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We are an Equal Opportunity Employer: Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

Minimum Education & Experience:

• High School Diploma
• Strong interpersonal communication skills
• Three years customer service/retail management experience

Physical Requirements:

• Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 80
• Ability to use keyboard, telephone, computer and other business related equipment
• Knowledge of diamonds: 4 C's and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
• Physically stand during duration of shift
• Be able to bend and stoop as well as lift up to 30 lbs
• Hand manipulation to complete watch and fine jewelry repairs
• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum
• Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department

Belk, Inc. & Belk eCommerce LLC