Quality Systems Manager

Company: New Horizons Baking Company

Location: Norwalk, OH

Title: Quality Systems Manager

Reports To: Director of FSQA

About New Horizons Baking Company

New Horizons Baking Company has been in operation since 1967. We produce ready to eat Hamburger Buns and English Muffins for some of the most iconic brands. We currently serve over 2,000 quick service restaurants across Ohio, Kentucky, Indiana, Michigan and Western Pennsylvania as well as national retail and sandwich makers!


We cultivate and embrace a diverse team member population. We recognize that people with diverse backgrounds, experiences, and perspectives fuel our growth and enrich our culture.


We are looking for individuals who enjoy working in a fast-paced, team-orientated environment, likes to be challenged, and values the opportunity to make a difference!


Compensation & Benefits

Salary Range: $85,000-$95,000 (based on experience)

Benefits Include:

• Medical insurance
• Company-paid Dental and Vision
• Disability and Life Insurance
• 401(k) with company match
• Paid vacation
• Employee appreciation lunches and events
• Professional development and advancement opportunities

Position Summary

The Quality Systems Manager is responsible for leading food safety, quality, and regulatory compliance programs at New Horizons Baking Company. This role oversees Quality Assurance department functions , ensuring compliance with GFSI standards, regulatory requirements, and internal food safety and quality systems.

As a key member of the site leadership team, this position drives continuous improvement in food safety, sanitation, and quality performance and serves as the GFSI Compliance Lead and HACCP Team Leader for the facility.

Essential Duties & Responsibilities

• Lead and maintain food safety, quality, sanitation, and compliance programs
• Oversee Quality Assurance and Sanitation department functions, including contract sanitation and pest control services
• Serve as GFSI Compliance Lead and HACCP Team Leader
• Ensure compliance with regulatory requirements, customer specifications, and company standards
• Conduct daily verification of product quality, GMPs, sanitation effectiveness, and HACCP controls
• Lead and support third-party, customer, and regulatory audits and inspections
• Maintain accurate, complete, and audit-ready documentation and records
• Manage on-hold and non-conforming product disposition
• Investigate customer complaints, deviations, and non-conformities; implement corrective and preventive actions
• Train employees on food safety, quality, and sanitation programs, including annual plant-wide training
• Develop, track, and report quality and sanitation metrics
• Support validation of equipment, systems, and processes
• Collaborate cross-functionally with Operations, Maintenance, and Leadership teams
• Respond to customer requests for quality, food safety, and facility documentation
• Perform additional duties as assigned

Food Safety, Quality & Compliance Responsibilities

• Enforce all food safety, quality, and sanitation programs
• Verify documentation accuracy and compliance with record-keeping requirements
• Identify and address food safety, legal, and quality risks
• Ensure adherence to the Food Safety and Quality Manual and GFSI standards
• Support and maintain product recall readiness

Qualifications

• Bachelor's degree in Food Science, Biology, Chemistry, or related field preferred
• Minimum 3-5 years of experience in food manufacturing quality or food safety
• Experience leading GFSI programs (SQF, BRC, or equivalent)
• HACCP certification preferred
• Strong knowledge of GMPs, sanitation programs, food safety regulations, and audit requirements
• Proven leadership and communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)

The above statements are intended to describe the general nature and level, or work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed and as assigned by supervision.

New Horizons is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.