Management Intern

Administrative Support Assistant 2 Non-Exempt

Job Family: Administrative Support

Time Type: Part time

Max Pay Depends on experience: $20.00 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary: Provides routine administrative support to a department or group of professionals in support of department goals.

Job Description

Pay: $20 Per Hour

The Management Intern for the Residence Hall Front Desks create a welcoming and inclusive environment that helps to enhance student and community development. The MI is responsible for the supervision, management, and operations of the Residence Hall Front Desks in the area of assignment. Collaborating with other MIs, Community Directors, Area Directors and Associate Directors, the MI's train and mentor their staff, to provide outstanding customer service, support student connection, safety and security within the community and offer residents a wide array of community resources. The MI is expected to role model leadership, and must possess a passion for working with undergraduate and graduate student students in a Residential Community setting. Due to the 24/7 nature of the position and the expectation for serving after-hours and on weekends in a rotation with other Residence Hall Front Desk MIs, living in an on-campus furnished apartment is a condition of this position.

This is a 20 hour per week position, primary hours should be during business hours, with flexible days and hours based on community needs. The duration of employment for this position is based on the academic year. For this year, employment dates are approximately June 1, 2026, through May 30, 2027. An additional one-year extension may be offered contingent upon an annual review.

Working Environment:

• Professionally represent department/program
• Live in university provided apartment
• Sit or stand for prolonged periods of time
• Work collaboratively across various departments within the University as well as with various populations and groups
• Develop and deliver presentations to groups
• Use computers effectively including inputting, reviewing, and retrieving information, extended periods of viewing screen, using mouse and keyboard
• Use critical thinking to make decisions and/or analyze data
• Manage crisis situations and student behavioral issues in a professional and emotionally stable manner
• Research, develop, implement, and assess programs
• Supervise students and student staff
• Communicate effectively to perform essential duties
• Walk throughout campus for meetings or events, regardless of weather

Essential Duties:

• Provide exceptional customer service to all residents, guests and community members
• Recruit, interview, hire, train, and supervise student staff desk assistants
• Participate and/or coordinate and troubleshoot the check-in/out process for residents at all points of each semester, and as directed by supervisors
• Help manage keys as directed by University Housing staff, and direct supervisor
• Perform weekly audits of keys, ISAAC access cards, and equipment to ensure that all procedures are performed correctly and maintained consistently by their Desk Assistant (DA) staff
• Gain and maintain knowledge of hall, desk, and University Housing procedures and policies (key policies, room transfers, LARs, check-in/out procedures, etc.)
• Implement, train and coordinate the necessary parts of all University Housing process, procedures and protocols as directed by other University Housing staff and direct supervisor
• Document, educate and resolve situations using a performance improvement model
• Complete all required ASU employee online trainings; hold Desk Assistant staff accountable for completing all required ASU employee online trainings in a timely manner.
• Assist in the coordination and training of all new Desk Assistants and provide "refresher" training sessions for desk staff as needed and coordinated with direct supervisor
• Create and manage Desk Schedule to ensure 24-hour coverage, during the academic year, and all break periods and cover shifts during outages
• Extended work hours may be required during busier times of the year (check-in/check-out)
• Assist in processing payroll by serving as a Department Time Administrator
• Track payroll entries and document as established by University Housing;
• Facilitate monthly team staff meetings with entire DA staff team
• Participate in planning for and execution of student connection experiences within the residential community
• Assist Community Assistants, Community Directors, and all other University Housing staff during crisis situations
• Understand and promote the values of the residential community within their hall
• Promote ASU spirit, pride, and tradition at the residential hall front desks'
• Create, monitor, and maintain online desk assistant training modules through CANVAS for desk assistant staff
• Monitor desk communication trackers ensuring desk assistants staff are assisting community and guests in a timely manner
• Serve on a duty rotation between 5pm-8am on weekdays and all day on weekends and University Holidays for residence hall MIs.
• MIs are required to be on-call and must arrange to fill gaps in the schedule if a Desk Assistant misses a shift or if the shift is left unfilled
• Serve as a mandatory reporter as aligned through Title IX
• Other duties as assigned

Desired Qualifications:

• Previous experience in a customer service/leadership role
• Previous experience providing service support in a residential environment such as a desk assistant, programming assistant, community assistant, or other similar position
• Possess superior written and verbal communication skills
• Supervision experience
• Enrollment in a master's or doctorate degree program in higher education, counseling, social justice, business, or other closely related field
• Experience working in an on-call, after-hours setting

Department Statement: University Housing strives to be a global leader in university student housing - building dynamic, innovative, and inclusive Residential Colleges that foster academic and personal success, empower students to create social value and lasting impacts, facilitate connection to the broader community, and support individual student persistence. ASU University Housing houses 18,000+ students at four campus locations in Maricopa County. In support of the University's philosophy of access, excellence, and impact, University Housing promotes academic success and student learning, supports the development of community among our residents, provides student-centered processes and services, and develops and maintains quality accommodations.

Driving Requirement: Driving is not required for this position.

Location: Campus: Tempe

Funding: No Federal Funding

Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social,