Event Rental Consultant

Event Rental Consultant

PEAK Event Services is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there's a lot of work that goes into our work strategy, creativity, and grit. Each new event brings its own brand of challenges, and we're just the team to solve them. We're motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stressless events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

The Event Rental Consultant is responsible for all sales activities from initiation through close. Responsible for answering a high volume of calls in our call center, maintaining professional relationships with our clients, entering and updating orders in our computer system, troubleshooting inventory questions and meeting with clients in our showroom. This position works collaboratively with other sales consultants as well as various departments to achieve customer satisfaction, strengthen customer relationships, generate revenue and achieve long-term account management goals that are in line with company vision and values. This role is onsite in our Boston location.

The day-to-day responsibilities include:

• Hospitably answer a high volume of phone calls to assist in creating customer orders
• Be the expert in assisting customers with event order design, any order changes, and product questions
• Ability to multi-task and handle heavy call volumes
• Responsible for roughly $1-2.5M+ in revenue annually
• Proactively maintain and expand strategic house accounts
• Consult with clients to determine event details and rental needs
• Identify and manage target client prospects
• Prepare all customer quotes and follow up within 48 hours
• Utilize opportunities, leads, tasks and account notes in Salesforce
• Prepare and enter customer orders and production schedules/timelines, verify entered orders for accuracy, complete all revisions/additions
• Participate and share experiences in weekly sales meetings
• Conduct showroom appointments and assist with showroom visitors
• Master PEAK's order entry software including delivery, return, labor pricing and billing
• Problem solve and troubleshoot rental inventory issues
• Educate customers about all rental items available cross selling all company products
• Assist in covering weekend office schedule by working two Saturdays per month
• Assist in covering on-call once every 24 weeks (Wednesday-Wednesday). On-call pay is an additional $600 for regular weeks and $750 for holiday weeks
• Assist in event installation as needed
• Understand and respect the confidentiality of client and company information
• Establish yourself as a trustworthy member of the sales team
• Attend at least two industry networking events per quarter and build relationships for the future business of the company

Requirements:

• 1-3 years of hospitality experience with an event rental company, caterer, food service provider, event planner, venue, or hotel
• Sales experience and hospitality degree is a plus
• Proficient with computers (Microsoft Outlook, Word, Excel, etc.)
• A life long learner and someone who seeks feedback for continuous improvement
• Positive attitude and professional demeanor
• The desire to help fellow teammates grow and proudly serve our clients
• This position reports directly to the Inside Sales Manager. Clear communication skills, the willingness to become a team player and help out when needed is the kind of attitude that's required to be successful in this position. Our management style is a team approach to problem solving.
• It is especially important for the person functioning in this position to develop trust within the Sales and Operations Departments. Honoring commitments made to customers by our sales team is critical to maintaining our industry reputation for high quality products and service. You will be involved on a daily basis with fulfilling those commitments.

Why you'll like working here:

• Our incredible compensation combo of competitive pay, paid time off + paid holidays
• Support for your personal life + wellbeing
• We like to celebrate + we do it often!
• Encouragement for volunteer days + giving back to our communities
• We foster and embrace an inclusive and diverse work culture

Compensation and our full suite of benefits:

• $22.00-$25.00 per hour, dependent upon experience (plus detailed incentive plan)
• Medical, dental + vision insurance
• Company-paid basic life + AD&D insurance
• Short term & long term disability insurance
• Telehealth + wellness
• Flexible spending accounts (FSAs)
• Employee assistance program
• Travel assistance
• 401K retirement plan + employer matching

More about us:

• We're not just a rental events company our PEAK Code drives the work we do, every day.
• We're partners in problem solving. We collaborate in order to push through challenges and succeed together.
• We are employers of respect. Our relationships mean the world to us and we hold ourselves to the highest level of accountability.
• We are advocates for our communities. From sponsoring events and organizations to volunteering and donating our time, we support our communities and are committed to social responsibility.
• We are keepers of the craft. Our attention to detail, commitment to excellence and devotion to our clients allows us to go "Above and Beyond".

PEAK is an EEO employer. We seek diversity and culture-add candidates, not necessarily "culture-fits" or more of the same. We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging. Please let us know if you need any assistance or accommodation in the application process.

Salary description $22-$25 per hour, plus commission