Sr Project Delivery Specialist

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for driving alignment between business strategy and technology solutions by partnering closely with stakeholders across the organization. Acts as a central liaison between Intake and Operations, ensuring efficient intake, prioritization, and delivery of initiatives. Leads end-to-end oversight of complex, cross-functional programs, from scope definition through execution and production support. Analyzes business impacts, recommends process improvements, and enables streamlined delivery of enterprise priorities. Ensures clear, proactive communication of changes and enhancements across all impacted business units. Job Description: •Review and investigate all production, systems, and/or development requests to evaluate the need and create the business delivery plan. •Prepare and present comprehensive project scope and definition documents that detail success factors, outcomes, and associated business risks. •Assist in the development and maintenance of business non-technical project schedules and ensure appropriate planning measures are taken including adjusting assignments as necessary to accommodate new issues, scope changes, new work estimates and/or resource availability constraints to ensure project success. •Work with business and technical leadership to develop the necessary project organization that will be comprised of business staff and technical staff including developers and quality assurance / test verification teams. Project organization will vary based on delivery methodology used (i.e. Agile, Scrum, etc.). •Manage assigned functions for overall project delivery planning, status and communication. •Participate in requirement elicitation sessions with technology partners to represent the business need across multiple high complexity enterprise projects. Provide input to business requirements, approves and provides sign off on final requirements prior to delivery. •As a subject matter expert, works with end-users and process owners to assess current processes and procedures and makes recommendations to improve effectiveness and efficiency. Facilitate troubleshooting with the technical team to analyze and resolve production issues in a timely manner. Identify root causes based on prior system knowledge and advanced analytical skills. •Resolve problems with products or projects, working across teams. •Track key project milestones to ensure business needs are delivered timely, based on the project schedule and SDM Basic methodology. •Enforce the use of project controls and tools that ensures accurate status reporting, management of risks, issues, changes and defects as defined in the Business Release Schedule and SDM. Provide progress reports to management on a regular basis as defined by project dashboard. •Participate in review of user acceptance testing plans and testing updates along project delivery life cycle to ensure business need is being met and updates can be provided back to end users regarding delivery risks/impacts. •Engage in review of application performance test results to ensure business SLA’s are met. •Escalate complex critical performance issues to management. •In collaboration with the process owners, develops the communications and training plan for key messages, project updates, and key decisions for each project to the impacted business unit. Reviews and verifies that documentation of training materials, processes, procedures and system/application configuration is accurate. Leads the non-technical systems roll out. Required Job Qualifications: * Bachelor’s degree and 5 years of experience in project management, method analysis, or operations/systems analysis OR 9 years of experience in project management, method analysis, or operations/systems analysis. * Experience with business process design. * Experience in healthcare industry and project delivery * 4 years of progressive responsibility managing large complex projects. * Knowledge of delivery methodologies, focused on technology changes * Clear and concise verbal and written communication skills. * Customer service and interpersonal skills and tactful in dealing with people. * PC proficiency with Microsoft applications including Access, Excel, Word and Power Point. Preferred Job Qualifications: * Bachelor’s degree in business or communications * PMP Certification * Knowledge of departmental/divisional job functions and technologies in provider and clinical operations. * Experience leading projects using Agile or Scrum methodology Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $84,400.00 - $152,300.00 Exact compensation may vary based on skills, experience, and location. Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities. Join our Talent Community. For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at View phone number on click.appcast.io to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.