HVAC Maintenance Supervisor II (Island Palm Communities)

HVAC Maintenance Supervisor II

WinnCompanies is looking for a HVAC Maintenance Supervisor II to join our Island Palm Communities team located in Wahiawa, HI.

In this role, you will be responsible for overseeing operations and directly supporting department manager. Provide quality control functions, manage subcontracted activities, training, coaching and staff development. Ensure that all operations are performed safely and results in favorable customer feedback which is documented by favorable customer service survey results. Will participate in on-call rotation as a supervisor.

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

This position pays an annual salary of $67,911.06 per year.

Additionally, the selected candidate will typically work: Monday through Friday, from 7:00 AM to 3:30 PM, with a 1-week on-call rotation every 13 weeks.

Responsibilities:

• Participate in hire, termination, performance management and progressive discipline in coordination with DOM and HR. Train, coach and mentor team members. Schedules and adjusts technician's daily work load. Assist in coordination of technician training and truck stock inventories
• Maintain a close and highly responsive relationship to the day-to-day activities of the technicians, subcontractors, and residential service coordinators to facilitate the service and COM requirements for the location assigned. Adjust technician's schedules as needed to complete all work requests in a timely manner. Develop and support technicians. Assist in the coordination of technician training, truck stock inventories, vacation planning, and company meetings. May be responsible for duties of Maintenance Technicians, Service Order Coordinators, COM coordinators and other Field Supervisors in their absence or as required.
• Perform Quality Control checks for service request process for technician and subcontracted work to ensure time and quality expectations are met. Perform Quality Control checks throughout the COM process for technician and subcontracted work to ensure time and quality expectations are met.
• Service Order Coordination includes investigation resident complaints and resolve when possible and coordinating subcontractor work and schedule specialty work to be performed outside of the normal appointment system. COM Coordination includes scope and identify tasks required for COM including estimating time and cost to complete repairs, coordinating contractor work.
• Respond to service calls, complete COM work and other property maintenance requirements. Resolution of any maintenance related issues with residents concerning maintenance department and condition of the home. Elevate issue up to supervisor as needed. Must be able to handle issues of a more sensitive nature requiring a higher level of customer service skills. Participate in the on-call rotation as a supervisor.

Requirements:

• High School diploma or GED.
• 3 - 5 years of required work experience.
• Must have experience in HVAC.
• Less than 1 year of required supervisory experience. Every employee must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• General knowledge of electrical, plumbing, and appliances.
• Experience with computer systems, particularly Microsoft Office applications.
• Excellent customer service skills.
• Availability for on-call activity during off-hours for urgent needs.
• Solid verbal and written communication skills.
• Ability to supervise and work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications:

• Vocational or Technical training.
• Carpentry, painting, plumbing, electrical, HVAC or appliance certifications.

Why Island Palm Communities?

Teamwork, innovation, and mutual respect. At Island Palm Communities, our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. Our team members are committed to helping people in the communities we serve, and we reward our team's passion and hard work with competitive pay, amazing benefits, and learning and growth opportunities.

As part of WinnCompanies, we are a nationally recognized leader in property management and development with 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico. WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.

Our Benefits:

• Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
• 401(k) plan with a company match
• Various comprehensive Medical, Dental, & Vision plan options for you and your family
• Flexible Spending Account and Dependent Care Flexible Spending Account
• Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
• Tuition Reimbursement program and continuous training and development opportunities
• Wellness program (group challenges, seminars, gym membership reimbursement)
• Employee Assistance Program
• Employee Discount Programs
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.