Assistant Branch Manager

Job Description

Job Description

The Assistant Branch Manager is responsible for assisting Branch Manager in improving the financial wellness of our customers. As an Assistant Branch Manager, you will direct operations while maintaining and expanding business.

Supervisory Responsibilities:

• Assist with supervising Branch Associates

Duties/Responsibilities:

• Provides excellent customer service by greeting customers and ensuring assistance in a timely manner. Sharing duties of processing transactions as needed.
• Conducts sales efforts to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships.
• Open accounts for new and existing clients by preparing new account paperwork, applications, and requesting the required documentation and identification.
• Educates associates, customers, and community about best practices to achieve and maintain financial wellness in addition to providing information on new products and services.
• Assisting Branch Manager with preparation of customer loans.
• Assists with ensuring compliance with all regulations, bank policies, procedures, and internal audit requirements.
• Maintains escalated customer and associate issues while providing resolutions.
• Assisting with team training to ensure consistency and efficiency to achieve success of the branch.
• Perform other related duties as necessary or assigned by management

Required Skills/Abilities:

• Excellent communication and interpersonal skills.
• Ability to promote a positive image of the bank.
• Ability to maintain professionalism in stressful situations.

Education and Experience:

• High school diploma or equivalent required.
• Two years’ banking industry experience.
• Sales and leadership experience preferred.

Physical Requirements:

• Prolonged periods of standing and/or sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.