Global Network Operations Engineer - San Jose

About the Team ByteDance Networking brings together innovative ideas and technologies from network architecture, software defined networking (SDN), network virtualization, switch software and hardware co-design, and high-speed networking, to create hyperscale data-center networking solutions that power several of the most popular apps of the world such as Douyin and TikTok which serve hundreds of millions of users around the globe. ByteDance Networking is responsible for designing, building, and operating the global, intelligent network infrastructure to meet the requirements of high availability, scalability, and high-performance. By joining this team, you will gain marketable software development and/or network operation experiences in data center networking at massive scale. Responsibilities Act as a key engineer responsible for ByteDance's global network incident response and operational stability, including backbone, data center, public cloud, Edge/CDN and Network GWs. Support the day-to-day operations of the Non-CN global network infrastructure and responder for network incidents and emergencies, leading troubleshooting, mitigation, and service restoration during network failures. Partner with the 24*7 NOC team as a second-line (L2) operations engineer, collaborating with engineers across multiple time zones to ensure continuous 24*7 global network operations. Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems. Coordinate with ISPs, vendors, and internal engineering teams to diagnose and resolve network issues as well as conduct post-incident root cause analysis (RCA) and drive remediation to prevent recurrence. Support network maintenance and change activities, including operational checks and post-change monitoring. Qualifications Minimum Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, Mathematics, or a related technical field, or equivalent practical experience. 2+ years of experience in network operations, network support, or network engineering. Good understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS related technologies. Strong sense of ownership with the ability to troubleshoot and resolve network incidents under ambiguity, including timely response during critical outages. Good communication skills and the ability to collaborate across global teams. Preferred Qualifications Experience working in large-scale data center networks, cloud infrastructure, OTT platforms, or ISP environments. Experience in incident management, operational process optimization, and network troubleshooting. Experience working with network vendors, ISPs, and service providers. Familiarity with network automation tools or scripting languages such as Python or Shell. Job Information The base salary range for this position in the selected city is $156000 - $387600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. Eligible Candidates in Los Angeles County (unincorporated) Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems. Exercising sound judgment. Reasonable Accommodation ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at #J-18808-Ljbffr