Customer Success Architect- Cortex

Job Summary As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure. Key Responsibilities Trusted Advisor – Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. Product Experts Collaboration – Working together with product and engineering teams to ensure that our customers and partners get the most out of our products. Digital First – Ensure technical knowledge of the team is translated into articles and guides for our customers to consume, allowing our customer coverage to scale. Required Qualifications 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments. Familiarity with cloud technologies, providers such as GCP, AWS, Azure and their use‑cases. Strong understanding of enterprise security and IT products, systems, and processes. Proficiency in scripting with Python and/or JavaScript. Ability to work in a fast‑paced, matrixed environment, managing multiple tasks under pressure. Skilled in collaborating with and influencing cross‑functional teams. Strong communication skills and the ability to build and maintain relationships with customers. Experience in customer‑facing roles is a must. US Citizen Required. Preferred Qualifications Experience with attack surface management or CNAPP is a plus. This role supports customers on the West Coast, and the ideal candidate will be based in the West Coast region. Compensation Disclosure $112,000.00 – $182,500.00 / yr. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at View email address on click.appcast.io. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. #J-18808-Ljbffr Palo Alto Networks, Inc.