Senior Creative Operations Lead, Brand

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

As the Senior Creative Operations Lead, Brand, you own how work moves through the Brand organization. You design, evolve, and lead the operational systems that enable high-quality creative output across campaigns, content, events, video, and evergreen production—globally and at scale.

You operate as a highly senior individual contributor and strategic operator, acting as a trusted partner to Creative Directors, Associate Creative Directors, and Marketing leadership. Your work brings calm to complexity, alignment across teams, and rigor to how creative work is planned, delivered, and sustained.

WHAT YOU'LL DO

Brand Operations Strategy & Ownership

• Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch
• Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes
• Serve as the senior point of accountability for how work flows across creative, production, and execution
• Drive cross-Marketing alignment on operating models, expectations, and ways of working
• Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams

Planning, Capacity & Delivery Enablement

• Partner with creative leadership to forecast workload, capacity, and resourcing needs
• Balance internal teams, freelance support, and agency partners to enable scale and specialization
• Set clear expectations around scope, timelines, and delivery—and hold teams accountable
• Proactively identify risks, dependencies, and tradeoffs, guiding teams toward resolution
• Navigate ambiguity and competing priorities with confidence, diplomacy, and decisiveness

Systems, Process & Tooling

• Own and optimize Asana workflows, templates, SLAs, and reporting across Brand
• Build scalable operational playbooks for campaigns, events, video, and always-on production
• Identify and implement tools, automation, and AI-assisted workflows where they meaningfully improve speed, quality, or visibility
• Ensure operational systems support both creative excellence and team sustainability

Financial & Vendor Stewardship

• Oversee creative budgets, vendor spend, and forecasting in partnership with Finance
• Lead agency onboarding, scoping, and procurement needs
• Ensure financial rigor, transparency, and efficiency across Brand production
• Partner with People, Finance, and Marketing leadership on org health, resourcing strategy, and long-term scale

WHO YOU ARE

• 8–10+ years of experience in creative project management, creative operations, or production management
• Proven experience leading operations for in-house creative or brand teams
• Deeply fluent in creative workflows across brand, campaigns, video, motion, and events
• Trusted communicator who can influence without authority
• Thrives in fast-paced, high-growth environments
• Operates as the operational authority for Brand Creative.
• Thinks in systems, not tasks; designs processes that scale
• Influences without direct authority through trust, clarity, and consistency
• Brings structure and calm to high-volume, high-visibility creative ecosystems
• Balances strategic foresight with strong executional follow-through
• Acts as a connective layer between creative ambition and operational reality

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $122,000 and $192,000/year, with an expected On Target Earnings (OTE) between $144,000 and $226,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.

Please contact us at View email address on us.fitly.work for any requests or questions.To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at View email address on us.fitly.work promptly after applying. A summary of the most recent bias audit results for such tool is available here .

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.