Quality Assurance Analyst

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace and requires all applicants to behave in accordance with this objective. Position Details Job Code #: JC-512619 Position #(s): 402-121-1402-XXX Working Title: Quality Assurance Analyst Classification: INFORMATION TECHNOLOGY SPECIALIST I Salary: A: $6,513.00 – $8,729.00, B: $7,163.00 – $9,599.00, C: $7,864.00 – $10,537.00 New to State candidates will be hired into the minimum salary of the classification or the minimum of the alternate range when applicable. # of Positions: Multiple Work Location: Alameda County Telework: Telework Job Type: Permanent, Full Time Department Information State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914, it offers diverse and comprehensive products and services that provide a stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits. Our culture centers on purpose and values, embraces diversity, fosters inclusion, and rewards high performance while valuing a healthy work/life balance. Department Website: Job Description And Duties The Quality Assurance Analyst will act as the expert in test case creation and work with the State Fund QA team on the Content Management System, Policy Administration System, Claims Adjusting and Reporting Engine application, Billing Center or Quote Management System applications, and other projects as requested. Tasks Perform functional testing on all policy related applications Understand the policy workflow and the lifecycle of a workers‑compensation policy to perform thorough end‑to‑end testing Expert in test case creation with minimal business requirements provided Evaluate and recommend appropriate technologies based on product needs and industry trends Provide test estimates for proposed projects Constantly look for opportunities to improve testing processes Establish testing standards and best practices Encourage innovation of process and creative testing methodologies Work closely with management to determine feasibility of product features Promote high quality, scalability, and timely completion of testing timelines Technical Knowledge And Skills Prior experience in the workers‑compensation insurance industry with knowledge in Policy, Invoicing or Underwriting area 5+ years of software testing experience, including testing web‑based applications Testing experience in an enterprise‑class system with understanding of multi‑tier architecture Expert in Quality Center Working knowledge of Java, Linux and Windows Excellent communication, presentation, and interpersonal skills Comfortable working in a flexible Agile development environment Track record of good time management, prioritizing projects and estimating work Prior experience in the insurance industry is a plus Demonstrable Skills Strong analytical skills with the ability to analyze information and identify and formulate solutions to problems Provide more in‑depth analysis with a high‑level view of goals and end deliverables Complete work within a reasonable time frame under the supervision of a manager Extensive knowledge of and proven experience with data processing systems, and methods of testing and moving solutions to implementation Strong knowledge in project management practices and ability to document processes and procedures as needed Work collaboratively with other project team members and independently on assigned tasks and deliverables with minimum supervision Communicate effectively with users at all levels, from data entry technicians up to senior management, verbally and in writing Self‑motivated, working closely and actively communicating with team members to accomplish time‑critical tasks and deliverables Ask questions and share information gained with other support team members, recording and documenting this knowledge Elicit and find gaps in user requirements and/or problem description information, and record this information accurately Convey and explain complex problems and solutions in an understandable language to both technical and non‑technical persons Present technical solutions to management and decision makers Think creatively and critically, analyzing complex problems, weighing multiple solutions, and carefully selecting solutions appropriate to the business needs, project scope, and available resources Take responsibility for the integrity of the solution Core Competencies Act with integrity Use sound judgment Commit to quality Demonstrate adaptability Innovate Think strategically Communicate effectively and influence others Work well both independently and as part of a team Special Requirements Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary ranges included on this job posting do not reflect the reduction in pay. To be considered, applicants must provide a fully completed STD 678 application, resume, and/or statement of qualifications if required. Alternative documents submitted in lieu of required application, resume, or statement of qualifications will not be accepted. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date to be considered. Final Filing Date: 4/2/2026. Applicant packages may be submitted electronically through CalCareer or, if not applying electronically, may be mailed to: State Compensation Insurance Fund Classification & Selections Attn: JC‑512619 TS PO BOX 659015 Sacramento, CA95865 Or dropped off at: State Compensation Insurance Fund Talent Acquisition/Staffing Attn: JC‑512619 TS 2275 Gateway Oaks Drive Sacramento, CA95833 08:00 AM – 05:00 PM Required Application Package Documents Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically) or the electronic application through your CalCareer account at Resume (required) Applicants requiring reasonable accommodations for the hiring interview process must request accommodations at the time of contact to schedule the interview. Questions regarding accommodations may be directed to the EEO contact listed on this job posting. #J-18808-Ljbffr