Housing Program Specialist

Housing Program Specialist

Classification: Full-Time; Hourly; Non-Exempt; Pay Grade: E Starts $14.00 to $15.00 DOE Location: SEICAA's Service Area (Based in Pocatello, Idaho) Benefits: Health/Vision/Dental; Life Insurance; Short Term Disability; Simple IRA Reports To: Housing Director

Summary of Work: Assist with all functions of SEICAA's Housing (HSG) division

Overview of Responsibilities:

• Act as a point of contact for SEICAA's HSG division; Share information regarding SEICAA programs and services and other community resources with tenants and participants; Collect payments, record/track payments, and provide receipts.
• Enforce leases, rules, and policies; Address and escalate notices of concern as needed.
• Assist with maintaining tenant/participant records, including but not limited to qualifications and certifications; Assist HSG staff with move-in/move-out processes and inspections.
• Generate and distribute memos and letters as needed; handle and distribute incoming and outgoing mail daily.
• Clerical duties (data entry, inventory, and recordkeeping, etc.); Update and distribute monthly calendars.
• Professionally maintain contact with staff, participants, and partners; Coordinate with Facilities staff as needed.
• Perform other duties as assigned such as answering and directing calls.

Requirements:

Education, Experience, and Knowledge Skills and Abilities:

• High School Diploma or equivalent; Rental Housing experience preferred.
• Experience working with vulnerable populations preferred.
• Knowledge of case management or willingness to learn it.
• Knowledge of HUD, Fair Housing requirements, HOME and COC policies and guidelines or willingness to learn them.
• Knowledge of HMIS, EIV, HAP, and TRACS reporting and applicable software systems or willingness to learn them.
• Knowledge of administrative, clerical, and office practices.
• Knowledge of Microsoft Office programs.
• Computer skills; Familiarity with typical office technologies.
• Clerical skills (filing, recordkeeping, data entry, compliance, etc.).
• Effective oral and written communication skills; the ability to communicate clearly; Ability to disseminate health and safety information through training presentations.
• Organized, attention to detail, and punctual.
• Self-directed; Can work independently and in a team; Can establish working relationships with Agency employees, the public, and partners; Follows instructions; Follows policies and procedures; Maintain confidentiality of sensitive information.
• Ability to multi-task and manage multiple projects with effective time management skills.
• Ability to perform duties with or without reasonable accommodations without endangering self or others.

Conditions:

• Bondable, insurable under SEICAA's insurance policy, and maintain a valid driver's license.
• Able to attend meetings or training opportunities to enhance expertise and performance as scheduled.
• Willing to travel on Agency business at Agency reimbursement rates.
• Able to occasionally lift up to 35 lbs.
• Must successfully pass mandatory pre-employment drug and background screening.