Technical Account Manager

Technical Account ManagerAre you an expert in web platforms who thrives on building deep, strategic relationships with clients? Do you have a track record of using your technical knowledge to drive product adoption and enjoy shifting gears from troubleshooting complex technical issues to strategizing account growth? As a market leader in secure QR-code and digital product passport solutions, our platform connects billions of physical products to the cloud, enabling brands to protect, comply, and engage at scale. We are seeking a bilingual (English and Spanish) Technical Account Manager based in the Twin Cities to elevate our deployments and customer relationships. In this role, you will support enterprise clients, ensure optimal solution setup, resolve technical challenges, and drive product adoption and account growth. You will collaborate closely with Sales, Marketing, and Product teams, and play a key role in shaping our help center content and company culture.Competitive medical, dental, and vision insurance plansHealth Savings Account (HSA) and Dependent Care FSASupplemental coverage options401k plan with company match and full vesting upon eligibilityPaid time off, sick time, and paid company holidaysEmployee Assistance Program (EAP) offering virtual counseling, financial and legal services, life coaching, and moreOpportunity to shape an inspiring and inclusive company cultureWe are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.