Parts Specialist

Parts SpecialistNelson Mazda Norman - Norman, OK 73069OverviewSalary Range $17.00 - $20.00 Hourly Position Type Full Time Education Level Not SpecifiedDescriptionFor over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.What we offer:Health, dental, visionSupplemental Benefits: LT/ST Disability, Cancer, Accident, Life401(k) Option with company matchGym Discounts5 Day work weekChristmas Club savings planPaid Volunteer Time OffPaid Time OffPosition Summary The Parts Specialist plays a key role in supporting both customers and internal departments by providing accurate parts information, maintaining organized inventory, and delivering exceptional service. This position requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced dealership environment.Meet and assist customers in a courteous, professional manner, providing accurate information and support.Answer incoming phone calls, providing price quotes and product details.Inform customers of current parts specials and promotions.Solicit assigned accounts by phone to encourage additional business.Demonstrate company values in all interactions with customers, co-workers, and vendors.Parts Ordering & Fulfillment:Retrieve purchased parts from inventory.If parts are not in stock, determine availability, prepare requisitions, and submit orders, including emergency orders when required.Accurately price parts and accessories using proper pricing sources and update the computer system accordingly.Set up parts orders for daily shipment, delivery, or customer pickup.Issue credit for returned parts according to company policies.Inventory & Department Maintenance:Ensure all incoming inventory is stocked in the correct location.Maintain a clean, organized, and professional parts department.Receive and ship parts in accordance with company policies.Display parts attractively to promote sales.Assist in inventory control to achieve maximum turnover and meet department goals.Advise the Parts Manager of any inventory discrepancies or areas needing attention.Keep work areas and customer waiting areas clean and orderly.QualificationsQualificationsHigh school diploma or equivalent required; auto parts sales experience preferred.Eagerness to grow and improve in a dynamic work environment.Strong interpersonal communication and time-management skills.Ability to read and interpret safety, maintenance, and procedural documents.Ability to calculate figures such as discounts, percentages, commissions, area, circumference, and volume.Valid driver's license and clean driving record required.Work Environment & Physical RequirementsFrequent standing, walking, bending, and lifting up to 50 lbs.Must work efficiently in a fast-paced retail and shop setting.Requires handling of automotive parts, shipping materials, and inventory tools.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.