Product Support Specialist
$60k - $70kInvestNext
About InvestNext Simplifying real estate investment, amplifying opportunity, built to scale. At InvestNext, we’re building a connected real estate investment management platform that gives GPs and Investor Relations teams the essential tools to cultivate strong investor relationships, reduce administrative expenses, and grow portfolios. Inspired by our Detroit roots, we’re democratizing real estate investing for all, andreshaping the future with the same grit and bold vision that has driven Detroit’s resurgence. For us, democratizing real estate investing is more than just a mission—it’s a movement. We're creating accessible pathways for everyone to engage in wealth-building opportunities, transforming how people invest and secure their futures. A mission focused on real transformation. We’re building a diverse team that’s passionate about our culture, our product, and our purpose. Joining us isn’t just about a job—it’s about aligning with a movement that combines professional growth with genuine community change. Here, you’re not just building a career; you’re helping redefine the future of real estate investing. Product Support Specialist - Remote US or Canada As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on the quickly developing InvestNext suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape the team, product, and company. Who We Are The Product Support team at InvestNext is a passionate, driven group committed to delivering exceptional customer support. We take pride in helping our customers succeed, constantly seeking opportunities to learn, grow, and enhance both our skills and the customer experience. As a team, we wear many hats, adapt to challenges, and collaborate to improve our processes and software. Beyond work, we enjoy lively brainstorming sessions, sharing our hobbies, and bonding over our love for animals and plants. We celebrate our unique perspectives while appreciating what brings us together, fostering a supportive and dynamic team culture. In this role, you will Monitor the support inbox and optimize workflows to drive down response time Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs Own CSAT scores, connecting with unsatisfied customers to provide a solution Monitor and own incoming customer reviews, following up where needed to improve a customer's experience Join the team stand-up to touch base and share priorities and any roadblocks. Troubleshoot issues that users experience and provide recommended solutions to the product development team Assist new customers with their transition onto the platform, including training and coaching Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape Assist with testing newly released features and developing training materials to help promote usage across customers If you're right for this role, you Have 2+ years of customer support experience in a SaaS environment Excel at communicating effectively across various channels, including chat, email, phone, and video calls. Thrive in troubleshooting ambiguous or complex issues, leveraging your analytical and problem-solving skills to find solutions. Are proficient in support tools and platforms like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times. Are self-motivated and eager to learn, quickly adapting to new tools, technologies, and the evolving demands of a growing company. Our Tech Stack Salesforce Intercom Asana G-Suite Atlassian (Jira & Confluence) Slack Metrics That Matter CSAT First Response Time Time to Close Quality % Compensation We’re committed to paying fairly and competitively and utilize market data as a starting point when developing total compensation for all roles. We consider skill requirements, role responsibilities, pay equity, and our company’s sustainability to develop our standardized salary bands across the company. Benefits Fully remote work, within the US and Canada Robust 99% employer-paid medical, dental, and vision insurance 401k with 100% employer match, up to 4% of your annual salary Generous monthly allowance to support your wellness and remote work Uncapped paid time off, with a required minimum to support our team’s work-life balance and help avoid burnout 11 company-wide holidays per year 16 weeks of paid parental leave Travel to spend time with the team, including company-wide offsites Laptop of choice Salary In addition to our robust benefits, the salary for this role is determined with the consideration of experience and role expectations, in alignment with our salary bands. The salary for this mid level Product Support Specialist role ranges from $60,000 to $70,000 per year for this role. Equity Grant As a reflection of our core principle See it, Own it, we believe ownership empowers folks to do their best work and be fulfilled with real outcomes. All employees receive an equity grant in alignment with standardized allocations to remove bias in our grant process. #J-18808-Ljbffr InvestNext
- ...Product Support Specialist Responsibilities: Troubleshoot and resolve issues, including identification of the root cause Proactive communication and follow-up with affected customers and partners Maintain a big picture mindset, as an incident may indicate...SuggestedWork at officeShift work
$60k - $70k
...building a diverse team that’s passionate about our culture, our product, and our purpose. Joining us isn’t just about a job—it’s... ...redefine the future of real estate investing. Product Support Specialist - Remote US or Canada As the face of our brand and the first...SuggestedFull timeRemote work$22 - $26 per hour
Looking for a role wherecollaboration andproblem-solving come together?Marvin is hiring a Product Support Specialistto join ourTechnical Product Support Department!In thisrole,you’llhelp customers understand product options, pricing, and specifications.You’llprovideclear...SuggestedHourly payTemporary workWork at officeRelocationRelocation package- ...main focus of this group is to handle L2/L3 customer issues for all of our hosting products (cpanel/plesk/vps/cloud/dedicated). Applicants should have 3-6 years experience in supporting these products. Experience: 3-6 years Responsibilities Participate in 2...SuggestedPermanent employmentShift workNight shift
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- ...commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client...For contractors
- ...to the customer’s needs Create a positive, professional, and memorable customer experience Stay knowledgeable about current products and technology Perform other duties as assigned by management Qualifications Self-motivated Fast mover & multi-tasker...Local area
$12.5k
...plans and coordinates activities that support end user application of enterprise information... ...public service provisions, and revenue production.Supplemental InformationKnowledge,... ...systems users and technical support specialists.Skill in resolving user problems with application...Contract workSeasonal workWork at office- ...Peer Support Specialist Under general supervision, the Peer Support Coach uses intermediate skills obtained through lived experience and training to provide support and motivation to clients seeking treatment and services related to assigned functional area, including...Work at officeLocal areaTrial periodNight shift
$18.6 - $23.4 per hour
...Veteran Peer Support Specialist The Veteran Peer Support Specialist will play a crucial part in providing peer support to veterans, helping... ...inclusion, participation, independence, recovery, and productivity. Our ideal candidate has a special ability to gain the trust...Hourly payTemporary workImmediate start- ...to creating innovative, reliable, and beautifully designed products that deliver the perfect coffee experience. Our Allen Park facility... ...and continuous improvement. Position Summary The Technical Support Specialist plays a critical role in ensuring customer satisfaction...Work at office
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- ...Description SUMMARY OF MAJOR FUNCTIONS The Mental Health Peer Support Specialist (PSS) supports individuals with mental health (illness) or... ...Provide billable services in alignment with the agency's productivity expectations. Providing one-on-one peer services....Work at officeLocal areaAfternoon shift
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- ...Description Job Description Summary: The Certified Peer Support Specialist, as part of the Well-Being team and in collaboration with... .... Includes all duties assigned by the supervisor. Productivity will be based on outcome measures predetermined by the funding...
$25 - $28 per hour
...AM–12:00 PM Agape Love Childcare Center is seeking a compassionate, energetic, and experienced Part-Time ABA & Behavioral Support Specialist to provide individualized behavioral, developmental, and social-emotional support to children within our childcare center....Hourly payFull timePart timeImmediate startMonday to Friday$140k - $160k
...Description Enhanced Vehicle Situational Awareness (EVSA) Field Support Specialist (Installation & Sustainment) Reports To: EVSA Program... ...CONUS pilot and Bulgaria fielding events. • Support production readiness and fit-check activities alongside the EVSA Chief...$20 per hour
...primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 20... ...multidisciplinary healthcare team. The Peer Support Specialist provides peer support services to clients experiencing mental...Hourly payFull timeFlexible hours$20 - $34 per hour
...Job Description Job Description Clerical Support Specialist Earn $20-$34 Per Hour | Weekly Pay | Full-Time & Part-Time Opportunities Launch Your Career With Employers Hiring Now! Are you organized, detail-oriented, and ready to work in a professional office...Hourly payWeekly payFull timePart timeWork at officeLocal areaImmediate startDay shift- ...communication skills, a professional appearance, and the ability to stand for extended periods. Alongside preparation and serving of food products, the Associate will engage with customers to demonstrate features and benefits. This role caps at 25 hours per week, with...
- Responsibilities Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications...Work experience placementWork at officeRemote workWork from home
- Detroit Wayne Integrated Health Network seeks a Mobile Crisis Unit—Peer Support Specialist to provide recovery coaching and advocacy in Wayne County. The role supports individuals with SUD/mental health needs, collaborates with clinical teams, and helps connect clients...
$50 - $60 per hour
Akkodis is seeking a Production Support Specialist for a client in Dearborn, MI. Rate Range: $50.00/hour to $60.00/hour; the rate may be negotiable based on experience, education, geographic location, and other factors. We are seeking an experienced SAP Production Support...Hourly payTemporary workLocal areaWork from home- Hope Network in Taylor, MI is seeking a Direct Support Professional (DSP) to help individuals achieve independence and engage in their community. You will support daily living activities, monitor safety, and assist with medical and developmental goals in a on-site setting...Flexible hours
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- Centralcityhealth in Detroit, Michigan is seeking a Peer Support Specialist to provide crucial support services to clients facing mental illness, chronic health issues, or homelessness. You will act as a role model and patient advocate while assisting with resource management...
- ...therapy, co-occurring services for those with a mental illness. A recovery-oriented model is utilized. The model includes a peer support specialist who works with the team to mentor and remove barriers to successful treatment for the client. Clients are referred from...Hourly payFull timeWork at officeFlexible hours
- MiSide Community Impact Network in Detroit, MI is seeking a staff-level Certified Peer Support Specialist to provide advocacy, outreach, and recovery-focused support to adults with severe mental illness. You will work both independently and as part of the treatment team...
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