Valet Parking Attendant

Valet Parking Attendant

Four Seasons Hotel Seattle is looking for a full time Valet Parking Attendant who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Valet Parking Attendants are a part of a dynamic team that provides award-winning service to our guests. This position reports to the Front Office Manager. U.S. work authorization is required for this position.

Key Elements of the Job

• Greets guests who arrive by private car and assists guests descending from cars. Issues appropriate valet parking ticket to guests when Door Staff is unavailable.
• Creates a strong sense of arrival for hotel, restaurant and banquet guests by welcoming them to the hotel and safely parking their car in the hotel or local garage.
• Drives car to hotel or local garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Yields to pedestrians.
• Assesses any damage to vehicle. Clearly notes any damage on claim ticket along with location of vehicle when parked. Deposits key and ticket with Valet Cashier.
• Opens hotel doors for all guests and gives verbal welcome when not parking or retrieving guest cars.
• Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
• Retrieves car for guests in a swift and safe manner.

Preferred Qualifications and Skills

• United States driver's license; driving record in good standing.
• Must be able to drive manual transmission vehicles.
• The ability to stand during an entire work shift.
• The ability to pull luggage carts with weight of up to 200 pounds. Cart may be pulled up to the length of a full city block. Also, the ability to lift boxes of up to 100 pounds and carries them for up to 15 feet.
• An innate ability to communicate one-on-one with guests and provide intuitive service.

Benefits Include:

• Compensation: $21.30/hour, plus gratuities and applicable porterage fees.
• 13 Days Paid Time Off + 10 Paid Holidays/year.
• Medical, Dental, & Vision Insurance.
• 401K Retirement Savings Plan, plus Employer Match Program.
• Complimentary Room Nights and Discounted Rates.
• Complimentary Meals in our Employee Cafeteria.
• Complimentary Uniform Care & Dry Cleaning.
• Employee Assistance Program.
• Investment in your Wellbeing.
• Paid Parental Leave & Short-Term Disability.
• Life Insurance.
• Bereavement & Jury Duty Pay.
• FMLA & WA State Leave.
• Personal, Medical, & Military Leave options.
• Tuition reimbursement.
• Training Programs; Growth & Development Opportunities.