Product Support Engineer

As a critical technical resource, the full-time remote Product Support Engineer - Tier 2 will troubleshoot and resolve complex product issues, advocate for customers, and collaborate with support teams to enhance service quality. Key responsibilities Troubleshoot and resolve complex technical problems related to software, integrations, and infrastructure Interface with customers to provide clear explanations and solutions to technical and non-technical users Work closely with support teams to efficiently resolve escalated tickets and identify trends in customer-reported issues Required qualifications 2+ years of experience in Customer Service in the Tech Industry or a related field Familiarity with Windows Servers, Active Directory, LDAP, and Group Policy Experience with client operating systems including Microsoft Windows, macOS, ChromeOS, and Linux Basic understanding of networking concepts Ability to work independently and manage multiple cases simultaneously