JFK / Cargo Service Representative - Major Japanese Airline

Job Description

Job Description

A major Japanese airline is seeking a Cargo Service Representative at the Cargo Building of John F. Kennedy International Airport (JFK) in New York.

The Cargo Service Representative is responsible for supervising entrustment staff in preparing cargo for aircraft loading while ensuring safety through Dangerous Goods inspections and weight confirmations

•Supervise entrustment company staff to ensure quality assurance up to specified standards.
• Coordinate buildup of pallets with entrustment company staff in accordance with cargo regulations.
• Reconfirm final weights of pallets.
•Oversee inspections by any related agencies such as Customs and Border Patrol, etc.
• Input final weights into database to plan aircraft loading space allotment.
• Provide customer service for inquiries regarding inbound shipments.
• Create reports and maintain inventory as necessary.
• AWB acceptance/cargo acceptance/cargo buildup in the warehouse/shipment document
verification/monitoring emails and taking actions.
• Assist customers and freight forwarders.
• Resolve delayed, damaged or missing cargo issues.
•Follow airline safety, security and cargo regulations.

•Work authorization: Must possess valid U.S. work authorization
• CBP Clearance: Must be eligible to work in the restricted U.S Customs and Border Protection area.
• Passing of USPS background check (for those handling Mail).
• Experience: 2+ years of professional experience is preferred
• Flexibility: Ability to work rotating shifts, including weekends, holidays, late nights and
early morning (Standard am shift 06:00-14:00 pm shift 18:00-02:00 40 hours/week)
• Excellent English communication skills.
• Excellent interpersonal and customer service skills.
•Excellent organizational skills and attention to detail.
•Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite and Google Workspace.
•Passing of Dangerous Goods (DG) Test.
•High school diploma or equivalent.
• Driver license : Required
• Prolonged periods of walking and standing.
• Must be able to lift and carry up to 15 pounds.
• Must be able to travel occasionally.
• Must be able to work in unfavorable temperatures and loud environments

*Entry-level candidates are welcome to apply.
*Candidates with experience in air cargo or logistics are preferred.
*Japanese language skills are not required.

Employment Status | Full-time / Non-Exempt
Contract Employee (1-year contract)
Eligible for conversion to a permanent position or contract renewal after one year based on performance.
Position | Cargo Service Representative
Language | English
Working Hours | 40hours/week Rotating Shift
・AM 6:00 AM～2:00 PM
・PM 6:00 PM～2:00 AM
※Weekend, holiday, late-night, and early-morning shifts may be required
Salary | $22～$29/hr
・Entry-level: $22+
・Experienced: $24+
※Rate determined based on experience and skills
Benefit | ・Medical / Dental / Vision
・Life Insurance / AD&D
・401(k)
・FSA
・PTO
・Airline Staff Travel Benefits
・Partner Airline Travel Benefits