Supervisor, DC Returns (A-Shift)

Tory Burch Distribution Center Supervisor

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sales.
• We are invested in your professional growth and provide access to ongoing training and career development programs.
• We want your workday to work for you so we support our teams with flexible scheduling, including three-day workweeks.
• Your comfort is key so it's Casual Friday every day of the week at our state-of-the-art, climate-controlled facility.
• We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

You have experience working in a multi-channel, highly automated Distribution Center, where you collaborate closely with your manager and other leaders to ensure service levels are met, quality standards are maintained, and costs are kept in alignment with organizational expectations. As a Supervisor, you play a key leadership role in supervising daily functions and performance within your assigned department and a willingness to roll up your sleeves to get the job done. You are detail-oriented and proactive and leverage those skills to ensure efficient workflows, accurate processing, and adherence to company standards and safety protocols. You are also an experienced leader who can effectively manage labor schedules, meet and exceed service level agreements (SLAs), train and develop associates, and drive process improvements. As a hands-on leader reporting to a Manager, DC Operations, you thrive on the distribution center floor, motivating a team of dedicated associates to deliver an exceptional customer experience.

A Day in the Life:

The typical day is atypical. You may...

Operations & Workflow Management

• Develop and implement daily operational plans aligned with service level agreements (SLAs) and business goals
• Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets
• Monitor key performance indicators (KPIs) such as accuracy, throughput, and efficiency, taking corrective action as needed
• Collaborate with inventory control and cross-functional teams to ensure seamless material flow and stock accuracy
• Maintain compliance with company policies, safety regulations, and industry best practices
• Promote and maintain a 5S culture by implementing organizational and process improvement initiatives
• Prepare and present reports on operational metrics, challenges, and improvement strategies
• Facilitate effective communication across all levels of the organization, ensuring alignment between departments
• Collaborate with key partners such as transportation, inventory control, customer service, and other stakeholders to resolve issues and streamline operations
• Identify and implement process improvements to enhance efficiency and reduce waste
• Challenge the status quo, leveraging data and insights to refine operational workflows
• Address operational challenges with practical solutions, ensuring seamless execution across departments

People Management & Leadership

• Lead, train, and mentor employees to enhance performance and career development
• Conduct performance evaluations, set clear expectations, and provide coaching to drive individual and team success
• Monitor attendance, productivity, and adherence to company policies, addressing performance issues promptly
• Partner with Talent to manage employee relations, including conflict resolution and corrective actions
• Foster a positive, collaborative work environment that encourages continuous improvement and teamwork
• Ensure all employees are informed of company policies, safety protocols, and performance expectations
• Encourage innovation and a culture of problem-solving among team members

By actively supervising daily operations and a team of associates as well as handling other duties and rotating to other departments as assigned, you will contribute to the overall success of the Distribution Center, ensuring timely and accurate processing of orders while maintaining a safe and productive work environment.

Additional Department Specific Requirements:

• Inventory Control: Supervise and actively support team in achieving inventory accuracy through cycle counting, auditing, and reconciliation, while minimizing discrepancies and supporting efficient operations
• Packing: Supervise and actively support team in the accurate and efficient preparation of customer and retail/wholesale orders for shipment, including the verification of items, packaging items according to brand standards, quality control, and timely shipment preparation
• Picking & Replenishment: Supervise and actively support team in achieving efficient and accurate order picking, inventory restocking, and workflow optimization to meet fulfillment targets
• Receiving: Supervise and actively support team in achieving timely and accurate unloading, inspection, and put-away of inbound inventory while maintaining compliance with quality and safety standards
• Returns: Supervise and actively support team in the efficient processing of returned merchandise, including inspection, restocking, and disposition decisions, to support inventory integrity and customer satisfaction.
• Shipping: Supervise and actively support team in achieving on-time and accurate order dispatch, proper carrier coordination, and compliance with shipping requirements to meet delivery expectations

To Land This Role:

• H.S. Diploma/G.E.D. required; Bachelor's Degree preferred
• 3+ years of related experience working in a distribution environment; 1+ year of management/people leadership experience
• Prior experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus
• Strong leadership skills with a willingness to lead by example, ability to motivate for high performance, and ability to manage team members at various performance levels
• Strong interpersonal skills with an ability to build effective cross-functional relationships, navigate interactions with all levels of management, and maintain professionalism at all times
• Ability to establish and maintain professional relationships
• Proficiency in warehouse management systems and Microsoft Office suite
• Excellent organizational and problem-solving skills
• Excellent verbal and written communication skills with the ability to think strategically as well as tactically
• Must have English proficiency (speaking and understanding)
• Able to lift and move up to 35 lbs
• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours
• This facility is a multi-shift building so the right candidate must be flexible with their schedule to include nights and weekend schedules if/when needed

Why You'll Want to Join Our Team:

The Distribution Center (DC) Team is an exciting and collaborative group where innovation meets a personal touch. At our state-of-the-art facility, joining this team means being part of a team that values the contributions of its members and works together to provide best-in-class service to our customers. To be an Employer of Choice, the DC is focused on creating a strong Employee Value Proposition centered on three key pillars: Developing Admired Leaders & High-Performing Teams, Creating a Great Employee Experience, and Performing with Excellence. If you're looking for