Dispatcher

The Department of Security Dispatchers' responsibilities include, but are not limited to: Assisting students and campus employees via the phone, email, and in person. As well as the ability to respond appropriately to 911 or non-emergency numbers. Dispatchers also provide administrative support and must be able to perform a range of secondary administrative and clerical duties. The ideal candidate should have excellent oral and written communication skills, experience in Microsoft Word and Excel, and the ability to remain calm and in control within a busy professional workplace. Department of Security Dispatchers work within a 24-hour, 7-day-a-week operation and, due to the nature of the position, are expected to work an 80-hour pay cycle with a fluctuating schedule that includes holidays, nights, and weekends. Answer multiple phone lines and dispatch officers to appropriate locations on and off campus using a two-way radio for daily calls and emergency situations. Assists walk-ins with their inquiries in accordance with established procedures. Provide safety awareness through daily contact with the university community and visitors by providing general safety information, directions, and parking information. Dispatch officers to all emergencies, coordinate law enforcement, medical, and /or fire assistance, provide a proactive role after the emergency, and make appropriate notifications on campus as directed. Utilize the Computer Aided Dispatch (CAD) system as appropriate. Provide clerical support as needed, special projects, scanning, and data entry. May be required to work during emergencies, which may require the dispatcher to remain at the university until the emergency has terminated. Work designated alternate hours and perform other responsibilities as needed. Other duties as assigned. Experience/Skills: Administrative experience, dispatch experience, proficiency in Microsoft Office (Excel and Word), and familiarity with our industry are preferred. Security, military, law enforcement, correctional, medical, dispatch, and/or administrative support experience is favored. Equal Opportunity Florida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or View email address on click.appcast.io, or View phone number on click.appcast.io; or to the U.S. Department of Education Office for Civil Rights. Americans with Disabilities Act Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by callingthe Office of Human Resources at View phone number on click.appcast.io. Annual Security & Fire Safety Report The federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information, and imposes certain basic requirements for handling incidents of sexual violence and emergency situations. Florida Tech’s 2026 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Florida Tech; and on public property within, or immediately adjacent to and accessible from, the campus. The numbers provided include crime statistics that were reported to local law enforcement agencies, campus security and other Campus Security Authorities. The report also includes institutional policy statements regarding campus safety and security measures; descriptions of prevention and awareness programs; related university procedures and important guidance; and other essential safety information. You can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place, during normal business hours, or by accessing the following web site 2026 Annual Security and Fire Safety Report. Official Transcripts Official transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES). We are an E-verify employer #J-18808-Ljbffr