General Manager

Job Description

Job Description

ABOUT US:

Be a part of the growing boutique fitness industry and join our Team! Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system and one of the largest and longest-operating franchisees of Club Pilates Studios. At Riser Fitness, we are committed to operational excellence across every studio location; the General Manager plays a key role in making that happen.

Position Summary:

The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.
The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.

The Day-to-day:

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales
• Manage staff schedule
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and Supervise Sales Associates
• Hire/Manage instructors at the studio
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
• Review instructor evaluations and assist in mentorship/disciplinary action as needed
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio

Is this you?

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Associates in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Rewards & Benefits
**This role is eligible for commission up to $18,000 annually based on sales performance
$60,000 base salary
Salary PLUS Bonus potential = up to $78,000 per year!

All Riser Employees:

• Employer-paid Life, AD&D, and Short-Term & Long-Term Disability Coverage.
• 401(k) retirement plan with employer matching, supporting long-term financial security.
• Paid sick time.
• Monthly communication allowance.
• Free, confidential counseling and wellness resources for you and your household through our Employee Assistance Program.

Full - Time Riser Employees:

• Medical, dental, and vision kick in the first of the month after you're hired, including plan options with $0 deductibles. We offer both Anthem & Kaiser plan options!
• Paid Time off, including vacation and sick time, to support rest, recovery and work-life balance.
• Paid Holidays and Holiday Premium Pay.
• Our Nava Benefits App puts your plan info and live advocates in your pocket, 24/7.

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