Case Manager

Job Description

Job Description

About Lao Family Community Development, Inc.

Lao Family Community Development, Inc. (LFCD) is a community-based non-profit organization established in Richmond, Contra Costa County, California, in 1980. Since then, LFCD has expanded its operations to Alameda and Sacramento counties with its headquarters located in Oakland, California. LFCD delivers programs and services from seven locations in more than 35 languages. The organization provides community development, affordable real estate, workforce development, education, and human services that primarily support low-income individuals and families, refugees, immigrants, transitional-age youth, seniors, individuals with disabilities, and other underserved populations. 

Job Summary:  Under the direction of the Program Supervisor, we are seeking a full-time, qualified Case Manager to provide rapid rehousing to eligible individuals who are justice-involved, as well as individuals and families, through the county’s homeless Continuum of Care (CoC) and Coordinated Entry System (CES), in compliance with CoC Program Models and Performance Standards.  Rapid Rehousing Case Manager helps homeless individuals and families find and maintain stable housing. The Case Manager will connect clients with resources, develop housing plans, and provide ongoing support to ensure long-term housing stability. This role often involves close collaboration with other social service agencies and landlords. The ability to maintain a thorough understanding of the CalAIM program and leverage cross-sector partnerships to support positive housing and health outcomes for participants.

Roles and Responsibilities:

• Conduct comprehensive assessments to identify client needs, strengths, and barriers to housing. 
• Develop individualized housing plans that outline goals, timelines, and necessary support services. 
• Assist clients in locating and securing suitable housing, including identifying available units, completing applications, and navigating lease agreements. 
• Connect clients with relevant community resources, including social services, employment assistance, mental health and substance abuse treatment, and healthcare. 
• Maintain accurate and up-to-date client records, track progress, and submit required reports to funders and other stakeholders. 
• Administer financial assistance for rent, utilities, and move-in costs, and help clients develop and manage budgets to maintain housing stability. 
• Collect and document participant data and services delivered into the County’s Homeless Management Information  System (HMIS). 
• Maintain all program-related documents for monitoring and compliance with federal, state, and local regulations under the project’s requirements. 
• Represent Lao Family Community Development (LFCD) at local collaborative community meetings, attend all the required training, employment-related meetings, or conferences as assigned 
• Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome. 
• Ability to collaborate with the Contra Costa County Probation Department. 

Requirements and Qualifications:

• A Bachelor’s degree or equivalent in a related field is preferred.
• A minimum of 1 year working with justice-impacted and/ or homeless individuals as a Case Manager
• Bilingual is preferred.
• Self-starter, ability to work with minimal supervision, and experience working with multiple barriers.
• Good written and oral communication skills. Good organizational skills, great attention to detail, and the ability to multitask. 
• Good analytic skills, critical thinking skills, ability to create accurate and insightful data outcomes and evaluation.
• Strong Excel, Word, and PowerPoint presentation.
• Proven track record of inability to manage and ability to work independently.
• Must have reliable transportation to meet with landlords and clients as needed. 
• Ability to work late or on weekends as needed for activities related to the program.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire; must pass a background check. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer, use their hands to handle or feel, and talk or hear; move objects up to 25lbs.

Compensation:  Salary based on experience and education, along with a comprehensive benefits package including health plan/vision, dental, paid vacations, holidays, sick leave, and employer-contributed pension/group life insurance.

To Apply: Please submit your cover letter and resume. This position is open until filled and may be closed at any time.

Lao Family Community Development Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age (over 40), disability status, protected veteran status, or any other characteristic protected by law. LFCD is compliant with the Fair Chance to Compete for Jobs Act of 2019 and the Americans with Disabilities Act of 1990 (ADA).