Relationship Banking Associate

Pay Range $18.50 - $22.28 Overview The Relationship Banking Associate is responsible for delivering high‑quality customer service and responsiveness, ensuring fulfillment and satisfaction of both internal and external customers. The individual will process routine transactions and other related services accurately in accordance with policy and procedures, identify and refer sales opportunities to the appropriate business partner or line of business, and provide support for basic consumer deposit account opening. Education & Experience High School Diploma or Equivalent. Minimum one year experience in related banking positions or equivalent sales/customer service experience. Skills & Abilities Excellent listening and communication skills (& ability to approach, identify and have conversations with customers). Identify needs and opportunities through interactive and consultative conversations. Organizational, interpersonal and customer relations skills including problem‑solving and decision‑making. Ability to function in a fast‑paced, ever‑changing environment. Team‑oriented work style. Proficient computer skills. Responsibilities Tasks performed as follows: 65% Process routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency, including routine and non‑routine teller transactions in accordance with policy and procedures. Perform administrative duties such as maintaining records, preparing forms and reports, and daily vault balancing. Engage in referral and relationship management in accordance with established objectives and goals. Provide support for new deposit account opening as required. Adhere to security measures and controls to minimize potential losses to the company. 25% Identify customer opportunities through interactive and consultative conversations to assess and address customer needs. Provide services including basic deposit account opening and refer customers to appropriate business partners. Conduct sales and service calls to existing and potential customers to ensure existing needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer's need in a timely manner. 5% Participate in community events that support efforts with the Community Reinvestment Act (CRA). 5% Perform other duties as assigned and required. Physical Requirements Communicate effectively with internal and/or external customers. Stationary 50% of the time. Move about within or between locations. Bend, twist, crouch, squat. Move objects up to 20 lbs. Benefits for Full‑Time Employees Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of salary. Comprehensive Medical Coverage (includes HSA contributions to a High‑Deductible Health Plan). Dental and Vision Coverage. Flexible Spending Accounts. Employer‑Paid Disability Coverage (short‑term and long‑term, with optional additional long‑term coverage). Life Insurance: Employer‑paid basic life insurance with optional supplemental coverage. Voluntary Benefits (including hospital, accident, and critical illness coverage). Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and a pension plan. Adoption Assistance. Tuition Reimbursement. Employee Assistance Program (EAP). Pet Insurance. Financial and Banking Services assistance. EEO Statement NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call View phone number on click.appcast.io or contact us via email at View email address on click.appcast.io. #J-18808-Ljbffr