Senior Specialist Specialty Claims (Aviation)

Senior Specialist Specialty Claims (Aviation) Location: USA -CA-Remote, Chicago, ILL, Plano, TX Work Arrangement: Hybrid Salary Range: $88,000-165,000 The Opportunity Manage operational and technical aspects of Aviation Claims, ensuring efficient, compliant, and customer-focused handling through best practices. This position primarily provides day-to-day leadership and proactive evaluation and oversight of Follow Market claims in alignment with lead market recommendations, claims handling agreements, aviation insurance policies, and regulatory requirements. The role drives continuous improvement to enhance quality, cycle time, and service while building strong relationships with internal stakeholders, customers, brokers, and market partners. Responsibilities Investigate, evaluate, collaborate, and communicate with stakeholders on Aviation Follow Market and other Aviation claims. Act as a critical point of escalation on complex Aviation claims, including coverage issues, denials, large losses, and matters requiring alignment with lead market position and claim handling agreements. Identify, analyze, recommend, and implement process improvements across Aviation claims intake, follow decisioning, payments, recoveries, and reporting. Maintain current knowledge of aviation products, policy wordings, and market practices (including lead/follow protocols) to provide direction and respond to issues. Achieve key performance indicators for Aviation Follow Market claims (e.g., cycle time, leakage control, quality, customer service, and market responsiveness) and continuously improve service delivery. Cultivate positive relationships with internal partners, insureds, brokers, adjusters, counsel, and lead market contacts to support timely, consistent Follow Market outcomes. Work Experience Significant exposure to managing high‑risk and/or high‑value claims. Involvement with relevant industry groups. Moderate experience in insurance. Qualifications Bachelor's Degree or equivalent combination of education and work experience. Compensation Package Beyond the base salary, regular full‑time employees will be eligible for QBE's annual discretionary bonus plan based on business and individual performance. Benefits Hybrid Working – a mix of working from home and in the office. 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis. Competitive 401(k) program with company match up to 8%. Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice. Tuition Reimbursement for professional certifications and continuing education. Employee Network and Community – active support of six Employee Networks and opportunities to give back to your community. Restrictions and Requirements This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future sponsorship. Travel Frequency: Infrequent (approximately 1‑4 trips annually). Physical Demands: General office jobs; ability to remain in a stationary position for extended periods. Ability to operate basic office equipment and lift up to 20 lbs. Skills: Analytical Thinking, Claims Settlement, Coaching, Critical Thinking, Detail‑Oriented, Insurance Claims Management, Insurance Policies, Intentional Collaboration, Managing Performance, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support. Equal Employment Opportunity QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr QBE Americas, Inc.