Trade Desk Specialist (Charlotte, NC)

Trade Desk Specialist

As a Trade Desk Specialist, you will provide world class service in trade entry, order execution, account maintenance and customer service. Products include but not limited to managed accounts, mutual funds, fixed income, and equities. Representative will also assist in ad-hoc projects and call out campaigns. Highly motivated, team-oriented colleague will be able to work individually as well as effectively with other teams.

Primary responsibilities include

• Trade entry, order execution, and quality control.
• Initiate and submit trades for mutual funds, UITS, structured products, equities, and fixed income over the phone and through paperwork.
• Monitor managed accounts.
• Adhere to regulatory requirements for TRACE, RTRS, and CAT.
• Assist financial advisors with operational support, and various service-related requests as needed.
• Ability to learn and train in all aspects of the trade desk.
• Work with other teams to improve processes and create efficiencies.
• Collaborate with Trade Desk leadership to resolve customer issues.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • Must hold FINRA Series 7, 63/66
  • 3+ years prior back-office Wealth Management Operations or Contact Center experience required.
  • Prior Trade Desk experience preferred.
  • Positive and customer-focused mindset
  • Strong listening and problem-solving abilities, persistent enthusiasm when interacting with customers.
  • Strong verbal and written communication skills
  • Goal oriented professionals with an interest Wealth Management and Investment Products
  • Detail oriented with a strong sense of urgency.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Required Skills

• Building Relationships
• Business Savvy
• Confidence
• Customer Service
• Customer Support Trends
• Data Analysis
• Diversity, Equity, Inclusion, and Belonging (DEIB)
• Document and Records Management
• Financial Record Keeping
• Investment Advisory
• Investment Management
• Motivating Others
• Mutual Funds
• Operational Excellence
• Personal Initiative
• Problem-Solving
• Sales and Trading
• Wealth Management

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Job Info

• Job Identification 46373
• Job Category Servicing & Operations
• Locations 4250 Congress St., Charlotte, NC, 28209, US