Assistant General Manager

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

About the Role:

As the Assistant General Manager (AGM) at College HUNKS Hauling Junk & Moving, you’ll partner closely with the General Manager to lead daily operations, inspire the team, and deliver 5-star service on every job. You’ll help ensure our operations run smoothly — from job scheduling and routing to customer satisfaction and crew performance. This is a hands-on leadership role for someone who thrives in a fast-paced, people-centered environment and wants to grow into a General Manager position within the College HUNKS organization.

This position includes, but is not limited to, the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Support the General Manager in recruiting, hiring, and training high-performing Captains, Wingmen, and Office staff

Coach and mentor team members to deliver excellence in service, safety, and efficiency

Reinforce a positive, energetic, and FUN culture aligned with our H.U.N.K.S. core values

Conduct team huddles, safety meetings, and performance check-ins to keep everyone motivated and aligned

Step in as acting GM when needed to ensure seamless leadership coverage

Oversee daily operations including job readiness, routing, and team dispatching to ensure on-time, professional service

Manage fleet maintenance, truck readiness, supplies, and equipment

Ensure all jobs are completed safely, efficiently, and to College HUNKS’ brand standards

Uphold compliance with company policies, safety standards, and DOT regulations

Problem-solve operational issues quickly to minimize downtime and maintain client satisfaction

Partner with the GM to achieve strong conversion rates for inbound and outbound sales opportunities

Ensure every customer receives a WOW experience through exceptional communication and service

Support team members in handling high-value or complex moving and junk removal jobs

Address customer concerns promptly and professionally, maintaining our 5-star reputation

Lead by example — demonstrating hustle, positivity, and attention to detail on every job

Assist the GM in tracking and analyzing key performance indicators (KPIs) such as labor, revenue per job, and customer satisfaction

Help manage scheduling and labor allocation to balance productivity and cost control

Monitor expenses and identify opportunities to increase profitability and efficiency

Support forecasting and planning to meet weekly, monthly, and quarterly business goals

Collaborate with the GM and marketing team to grow local brand awareness and drive lead flow

Support B2B sales and referral partnerships with property managers, real estate agents, and local businesses

Promote repeat business and 5-star reviews by ensuring every customer interaction reflects our brand promise

Participate in continuous improvement initiatives to enhance team performance, safety, and customer experience

SKILLS & TRAITS:

Proven ability to lead and motivate teams in a fast-paced environment

Strong communication, organization, and problem-solving skills

Hands-on leadership style with a commitment to customer satisfaction and safety

Working knowledge of fleet management, dispatching, and job scheduling

High level of integrity, professionalism, and accountability

QUALIFICATIONS: 2–3 years of leadership experience in operations, logistics, or a service-based industry (moving/junk removal experience a plus!) Valid driver’s license (CDL preferred but not required)

College degree preferred but not required

College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.