Sr. Platform Engineer

Job Title: Sr. Platform Engineer
Location-Type: Remote
Start Date: ASAP
Duration: Permanent
Compensation Range: $150,000 - $170,000
Benefits: Medical, Telehealth, Dental, Vision, 401(k), Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Life and AD&D, Short-Term and Long-Term Disability, Flex PTO, Leave of Absence, Employee Assistance Program, Wellness Program, Rewards and Recognition Program; 3% annual bonus
Visa Sponsorship: Not eligible for visa sponsorship

Job Description:
This hands-on platform engineering role is responsible for building and operating the client's core IT platforms, including observability, DevOps, ITSM, and integrations, with direct ownership over critical technology roadmap outcomes.

Job Summary
• Design, develop, and manage automated, resilient, self-healing platforms with native-AI capabilities serving internal and customer business needs.
• Build and manage the observability backend stack, including Grafana Enterprise, Mimir, Loki, Tempo, and Alertmanager on Kubernetes via Helm and GitLab CI/CD.
• Author and maintain infrastructure-as-code using Terraform modules, Ansible AWX playbooks, ArgoCD, and Helm for automated provisioning and deployment.
• Develop and expand the OpenTelemetry Prometheus scrape profile library, including SNMP, REST API, and cloud provider exporters across multiple device classes.
• Build AIOps capabilities including anomaly detection integrations, event correlation rules, and synthetic monitoring to reduce alert noise.
• Integrate Alertmanager with ITSM tooling, including webhook routing, ticket enrichment, auto-close logic, and escalation policy configuration.
• Mentor mid-level engineers, lead code reviews, establish engineering standards, and represent platform engineering in cross-functional and executive-level reviews.

Minimum Requirements:
• 5+ years of hands-on software or platform engineering experience in a production environment, with a builder and developer focus rather than SRE or ticket-driven support.
• 4+ years of experience developing and configuring the LGTM stack, including Grafana, Mimir, Loki, and Tempo, plus Prometheus for monitoring and alerting.
• 5+ years of senior-level Python scripting and automation, including exporter development, pipeline scripting, and REST API integrations.
• 5+ years of GitOps and CI/CD pipeline authoring using GitLab CI/CD, Terraform, and Ansible as primary IaC tools.
• 5+ years of Linux administration and infrastructure management, including VMware and network fundamentals such as SNMP and TCP/IP.
• 2+ years of AIOps or observability engineering experience, including Alertmanager rule authoring, anomaly detection, and noise reduction techniques.
• Experience supporting observability across a meaningful infrastructure footprint, targeting at least 1,000-2,000 monitored devices.

Preferred Qualifications:
• 2+ years of secrets management experience using CyberArk, Conjur, HashiCorp Vault, or an equivalent tool with runtime secret injection patterns.
• Experience with ITSM and workflow automation platforms such as ServiceNow, including incident management, alert routing, escalations, and SLA-driven workflows.
• Familiarity with integration platforms such as Boomi or similar iPaaS technologies.
• Hands-on AWS experience building and managing compute, storage, networking, and application services, ideally using multi-account and Well-Architected Framework practices.
• Experience with Building Automation Systems (Client) or Building Management Systems (Client) in data center or OT environments.