Field Service Engineer

Field Service Engineer

Location: US - Remote

Veeco touches the lives of every person, every day. From smartphones to cloud-based services, high-speed wireless communication, and computing power for artificial intelligence, augmented and virtual reality, gaming, and more, our technology is all around us. We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. We're looking for material difference-makers to join our growing team.

A strategic semiconductor manufacturer is adopting Veeco's laser annealing technology, and reliable equipment performance at its Hillsboro site is essential to a successful production ramp. As a Field Service Engineer, you will own onsite installation, startup, maintenance, and troubleshooting for advanced semiconductor process equipment while serving as a trusted technical partner to the customer. Your work will improve equipment availability, accelerate issue resolution, and strengthen customer confidence in Veeco's laser-based annealing solutions. You will also contribute field insight that improves service methods, equipment performance, and future customer deployments.

Responsibilities

• Own onsite installation, startup, qualification, upgrade, warranty, maintenance, and repair activities for Veeco semiconductor equipment, completing work safely and in accordance with customer and Veeco requirements.
• Diagnose equipment and system malfunctions across electrical, optical, mechanical, pneumatic, robotic, software, and machine-vision subsystems, then implement corrective actions that restore performance and reduce downtime.
• Lead day-to-day technical coordination at the customer site, aligning priorities, communicating equipment status, and driving issues to closure with clear ownership and urgency.
• Build customer confidence through accurate technical guidance, dependable follow-through, and service decisions that protect equipment availability and production objectives.
• Document equipment events, corrective actions, risks, and daily progress in field service reports, and escalate critical issues with the technical detail required for rapid resolution.
• Translate field experience into recommendations for improved service procedures, equipment designs, troubleshooting methods, and customer support practices.
• Provide scheduled and emergency support for customer sites and complete domestic or international travel for training and project coverage, including travel on short notice when business needs require it.

Qualifications

• Bachelor's degree in engineering or a related technical field, preferably electrical engineering, optical engineering, or a closely related discipline, or an equivalent combination of education and relevant experience.
• Four or more years of experience in technical service, field service, equipment engineering, or customer support for complex electromechanical systems.
• Experience working with semiconductor manufacturing equipment in a cleanroom environment and following applicable safety requirements.
• Ability to travel up to 25 percent domestically and internationally, occasionally on short notice, and to provide emergency call-in support when required.

Knowledge, Skills, and Abilities

• Working knowledge of laser annealing, optical or laser-based systems, or comparable semiconductor process equipment.
• Skilled in system integration, testing, debugging, and root-cause troubleshooting across electronics, mechanics, pneumatics, robotics, computer controls, and machine-vision systems.
• Ability to interpret technical documentation, equipment data, alarms, and test results to identify failure modes and select effective corrective actions.
• Skilled at explaining complex technical issues clearly to customer personnel, management, engineering teams, and service peers.
• Demonstrated ability to manage multiple urgent service priorities while maintaining accurate documentation, safety, and attention to detail.
• Ability to build productive customer relationships while making sound decisions based on equipment risk, production impact, and business priorities.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint for service reporting, data review, communication, and presentations.

Salary and Benefits: The expected salary range for this position is $24 - $34/hour, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. Other benefits include: Medical, Dental, and Vision 401(k) with Company Match Holiday, Vacation, and Sick Time Flexible Spending Accounts (FSA) Commuter Benefits Life and Accident Insurance Disability Insurance Tuition Reimbursement Employee Assistance Program (EAP) Identity Theft Remediation Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.