Host

Bloom Boutique Bar & Eatery is seeking driven individuals to complete our inaugural team across all roles. We are a locally-owned eatery committed to excellence and quickly becoming a premier destination in the city. Experience is great, but what we truly seek is passion and a shared drive to be successful. If you're ready to grow with us and help establish a leading name in the local food community, apply today. Position Summary The Host/Hostess is responsible for promptly greeting guests at the door in a warm and friendly manner. Duties will include greeting and seating guests, maintaining the wait list and wait times, and supplying guests with clean menus upon seating them. Essential Functions Promote, work, and act in a manner consistent with the mission of Bloom Boutique Bar & Eatery Warmly and graciously greet all guests and seat them at tables or in waiting areas. Open the front door for guests entering or leaving the restaurant when possible. Provide guests with menus and inform them of their server’s name upon seating. Record guest names and the number of people in the party, and provide guests with the estimated waiting time when immediate seating is limited. Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Call out the name and number of the party when tables become available. Speak with guests to ensure satisfaction with food and service, address complaints, or make conversation. Answer telephone calls and respond to inquiries or transfer calls. Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed. Inspect dining and serving areas to ensure cleanliness and proper setup. Inform guests of Bloom’s specialties and features. Receive and record guests' dining reservations. Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary. Direct guests to coatrooms and waiting areas such as lounges. Relay messages to servers and bussers as needed. Thank guests as they leave and invite them to return. Attend all scheduled employee meetings and offer suggestions for improvement. Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant. Fill in for fellow employees where needed to ensure guest service standards and efficient operations. Supplemental Take and prepare to-go orders. Operate cash registers to accept payments for food and beverages. Supervise and coordinate the activities of dining room staff to ensure that patrons receive prompt and courteous service. Order or requisition supplies and equipment for tables and serving stations. Assist with preparing and serving food and beverages. Training and Experience Previous hosting experience preferred 1+ year customer service experience Skills and Knowledge Basic reading and writing skills are required Basic computer skills Knowledge of workplace safety procedures Ability to determine wait time Must visually scan the restaurant for clean, unoccupied tables Competencies and Personal Characteristics Customer-oriented approach and strong communication skills Ability to work well with other teammates while maintaining a positive attitude Multi-task oriented Ability to work in a fast-paced environment Strong organizational skills Environment and Physical Demands Must be able to walk and stand during the entire shift Reaches, bends, and stoops frequently Remain stationary for long periods of time Must be able to safely lift and carry up to 20 lbs Frequent washing of hands Hazards include, but are not limited to, slipping and tripping #J-18808-Ljbffr Bloom Boutique Bar & Eatery