Shift Leader

SHIFT LEADER

THE TORCHY’S LEGACY BEGAN IN AUSTIN, TEXAS IN 2006 WITH AN IDEA, A DEDICATED EXECUTIVE CHEF, AND A FOOD TRAILER TO NOW OPERATING RESTAURANTS NATIONWIDE.

WHAT WE NEED

AS A SHIFT LEADER, YOU WILL ENSURE EVERY SHIFT RUNS SMOOTHLY AND WE DELIVER A DAMN GOOD EXPERIENCE TO OUR GUESTS. YOU WILL BALANCE HANDS-ON INVOLVEMENT WITH GUIDING AND SUPPORTING THE TEAM, TAKING RESPONSIBILITY FOR BOTH FRONT OF HOUSE

(FOH) AND BACK OF HOUSE (BOH) ACTIVITIES.

WHAT YOU’LL DO

* SHIFT LEADERSHIP: YOU WILL LEAD SHIFTS WITH A FOCUS ON DELIVERING EXCEPTIONAL GUEST EXPERIENCES, MANAGING TEAM DYNAMICS, AND ENSURING OPERATIONAL

EXCELLENCE.

* KEY HOLDER RESPONSIBILITIES: YOU MAY SERVE AS A KEY HOLDER, RESPONSIBLE FOR OPENING AND CLOSING THE RESTAURANT, INCLUDING SETTING UP AND SECURING THE

FACILITY.

* TASK DELEGATION: YOU WILL IDENTIFY, PRIORITIZE, AND DELEGATE TASKS TO TEAM MEMBERS TO KEEP THE RESTAURANT RUNNING EFFICIENTLY DURING YOUR SHIFT. * GUEST EXPERIENCE: YOU WILL ACTIVELY ENGAGE WITH GUESTS TO ENSURE THEIR NEEDS ARE MET AND ADDRESS ANY CONCERNS WITH URGENCY AND CARE. * TEAM SUPPORT: YOU WILL ASSIST IN HIRING, TRAINING, AND MENTORING TEAM MEMBERS TO HELP THEM ACHIEVE THEIR POTENTIAL AND MEET PERFORMANCE STANDARDS. * OPERATIONAL EXCELLENCE: YOU WILL MAINTAIN KNOWLEDGE OF FOH AND BOH PROCESSES, INCLUDING RECIPE ADHERENCE, FOOD SAFETY, AND CLEANLINESS STANDARDS. * INVENTORY AND PREP MANAGEMENT: YOU WILL SUPPORT INVENTORY MANAGEMENT, ENSURE PROPER PREP LEVELS, AND CONDUCT LINE CHECKS TO UPHOLD FOOD QUALITY. * CASH HANDLING: YOU WILL SUPERVISE CASH MANAGEMENT, ENSURING ACCURACY AND ADHERENCE TO COMPANY POLICIES DURING OPENING AND CLOSING ACTIVITIES. * COMPLIANCE AND SAFETY: YOU WILL COMPLETE AND ENSURE COMPLIANCE WITH ALL

HEALTH, SAFETY, AND REGULATORY CHECKLISTS.

* PROBLEM-SOLVING: YOU WILL RESOLVE GUEST OR TEAM MEMBER ISSUES WITH A SENSE OF URGENCY AND PROFESSIONALISM, ESCALATING CONCERNS WHEN NECESSARY. * FLEXIBILITY: YOU WILL PERFORM OTHER DUTIES OR SPECIAL PROJECTS AS ASSIGNED TO

MEET EVOLVING BUSINESS NEEDS.

HOW YOU’LL DO IT

* LEADERSHIP: YOU WILL SET THE TONE FOR THE TEAM, DEMONSTRATING TORCHY’S VALUES

AND FOSTERING A POSITIVE WORK ENVIRONMENT.

* ADAPTABILITY: YOU WILL REMAIN CALM AND EFFECTIVE IN A FAST-PACED, DYNAMIC ENVIRONMENT, HANDLING CHALLENGES WITH CONFIDENCE AND CREATIVITY. * COMMUNICATION: YOU WILL ENSURE CLEAR AND OPEN COMMUNICATION WITH TEAM MEMBERS, PROVIDING DIRECTION, FEEDBACK, AND ENCOURAGEMENT. * ATTENTION TO DETAIL: YOU WILL UPHOLD HIGH STANDARDS FOR FOOD QUALITY, SAFETY, AND CLEANLINESS, ENSURING EVERY DETAIL CONTRIBUTES TO AN EXCELLENT GUEST

EXPERIENCE.

* TEAMWORK: YOU WILL WORK COLLABORATIVELY WITH ALL TEAM MEMBERS, BUILDING TRUST

AND RESPECT TO ACHIEVE SHARED GOALS.

WHAT YOU NEED

MINIMUM QUALIFICATIONS

* EXPERIENCE IN A SUPERVISORY OR LEADERSHIP ROLE IN A RESTAURANT OR SIMILAR

ENVIRONMENT.

* STRONG UNDERSTANDING OF FOOD SAFETY, GUEST SERVICE, AND RESTAURANT

OPERATIONS.

• REQUIRED STATE ALCOHOL-SERVER AND MANAGER SERVSAFE CERTIFICATIONS.
• FLEXIBILITY TO WORK VARYING SHIFTS, INCLUDING EVENINGS, WEEKENDS, AND

HOLIDAYS.

* ABILITY TO LIFT, PUSH, PULL, OR CARRY HEAVY OBJECTS UP TO 40 POUNDS AND TO

STAND OR WALK FOR EXTENDED PERIODS.

PREFERRED QUALIFICATIONS

• Bilingual English/Spanish, a plus.
• EXPERIENCE IN TRAINING, MENTORING, AND DEVELOPING TEAM MEMBERS.
• FAMILIARITY WITH INVENTORY AND CASH-HANDLING PROCESSES.
• PROVEN ABILITY TO HANDLE HIGH-PRESSURE SITUATIONS WITH PROFESSIONALISM.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

• $18.00 - $20.00 per hour based on experience
• Flexible schedules
• Incredible growth opportunities. This is more than just a job…it can lead to

a Damn Good career!

• Damn Good food discount card for you AND your spouse
• Access to all benefits including medical, dental, and vision for full time

Team Members after 1 year of employment, plus 401(k) after 6 months

• Paid Time Off (PTO) after 1 year of employment
• Torchy’s Family Foundation supports our fellow Team Members in times of need

and crisis