Assistant Manager

Position: Assistant Manager

Base Pay: $42,000 – $50,000 / year (based on experience) + growth incentives

• Travel Perks: Reduced-rate travel, complimentary or low-cost FAM (Familiarization) trips , and cruise line travel rates after initial onboarding milestones.
• Paid Time Off (PTO): Standard 10–15 days of PTO + major holidays to allow you time to travel and utilize industry perks.
• Flexible / Hybrid Scheduling: Hybrid flexibility for administrative work on days when retail storefront coverage isn't required.
• Professional Development: Paid franchise conferences, and other career growth pathways.

Position Highlights:

* Hours: 35 to 40 hours weekly (Full-Time)

* Compensation: Salary range depends on experience

* Growth & Perks: Excellent growth potential as our Summerlin and Henderson locations expand, plus bonus opportunities, schedule flexibility and exciting travel opportunities!

Who We Are:

Looking up Expedia Group will tell you about a massive global travel giant that owns corporate brands like Expedia.com, Vrbo, Orbitz, and Hotels.com.

However, Expedia Cruises operates on a much more personal level. We are a full-service retail franchise network of brick-and-mortar travel agencies and independent Vacation Consultants specializing in air, land and sea vacations.

If you join our team, you won't be working in a giant corporate structure. You’ll be in both our local retail centers, working closely with the franchise owners and our Vacation Consultants. We are a growing team where your individual contributions matter, and you’ll be truly valued for who you are.

Responsibilities:

The Assistant Manager plays a vital role in scaling our multi-location agency by optimizing workflows, protecting revenue, and partnering with leadership to drive business expansion.

This position bridges day-to-day operational execution with strategic growth across our two Expedia Cruises locations in Henderson and Las Vegas, Nevada.

The ideal candidate has strong leadership skills, a strong work ethic, is adaptable, has a problem-solving mindset, and is highly organized.

Systems & Process Ownership: Own the operational backbone - managing CRMs, tracking metrics including departures and commissions, and streamlining multi-location workflows.

*Leadership Support: Act as a strategic right-hand to leadership, clearing operational roadblocks and scaling administrative systems. Drive efficiency and center sales, and support expansion as the agency scales.

Key Responsibilities Administrative & Center Operations:

* Maintain daily office organization, systems, and administrative tracking logs.

* Assist with managing schedules, appointments, and general correspondence for agency leadership.

* Prepare and organize documents, forms, and digital files supporting daily business needs.

* Client Database & CRM Management. Agent Onboarding & Training Support:

* Help organize training schedules, reference materials, and onboarding paperwork for new independent travel consultants or team members. Sales and Consultant Business Support:

* Actively drive center sales while providing comprehensive support to consultants with their sales strategies, customer travel orders, and commission tracking.

Personal Booking Commission: If you directly handle personal travel bookings, we offer a bonus compensation.

Qualifications:

* A minimum of 2 - 3 years background in the travel and tourism industry a must.

* Advanced proficiency and hands-on experience with Microsoft Office, Google Workspace, CRM and Social Media platforms, and general office technology.

* Exceptional organizational skills with a keen eye for detail and the ability to juggle multiple tasks.

* Resourceful troubleshooter with a proactive approach to identifying operational bottlenecks and implementing effective solutions

* Excellent written and verbal communication skills for professional interactions with clients,

suppliers, and team members.

* Self-motivated, dependable, and capable of working both independently and collaboratively in a small-business setting.

* Must be willing to travel between both locations (Henderson and Summerlin) as needed.

* Sales and Team leadership skills a must.