Intake Specialist

Benefits: Free uniforms Paid time off Training & development Vision insurance Competitive salary Dental insurance Riverside Legal Aid is seeking a full-time Intake Specialist for our Indio office. Riverside Legal Aid is a nonprofit law firm dedicated to providing free civil legal services to low-income residents throughout Riverside County. Our team is committed to expanding access to justice by providing high-quality legal representation, education, and advocacy to individuals and families in need. This position serves as the first point of contact for many of our clients and plays a critical role in ensuring they receive compassionate, professional, and efficient assistance. Position Responsibilities Answer, screen, and transfer incoming telephone calls. Return client voicemail messages promptly and professionally. Conduct client intake interviews using our case management system. Determine eligibility for services and schedule appointments. Enter accurate, clear, and concise intake notes. Upload and organize client documents for attorney review. Assist attorneys and paralegals with case management and administrative support. Respond to client inquiries or direct clients to the appropriate staff member. Maintain a professional, welcoming, and organized reception area. Represent Riverside Legal Aid at occasional community outreach events. Perform other administrative duties as assigned. Schedule Monday–Thursday: In-office (Indio) Friday: Remote work from home Regular office hours are 8:30a.m. – 5:00 p.m. Compensation & Benefits $28.00 per hour Full-time position Employer-paid medical, dental, and vision insurance Paid vacation Paid sick leave 3% employer matching 401(k) retirement plan Laptop computer and phone provided for remote work Supportive, mission-driven work environment with opportunities for professional growth Qualifications Required High school diploma or equivalent Bilingual in English and Spanish Strong customer service and communication skills Excellent organizational skills and attention to detail Ability to maintain confidentiality and work professionally with individuals from diverse backgrounds Basic computer proficiency Preferred Previous receptionist, administrative, customer service, or intake experience Experience using Microsoft Outlook and Microsoft Office Experience working in a legal office, nonprofit organization, or social services environment About Riverside Legal Aid Riverside Legal Aid has served Riverside County for more than 40 years, helping thousands of individuals and families each year through legal representation, community education, and advocacy. We believe every person deserves access to justice, regardless of income. Flexible work from home options available. #J-18808-Ljbffr