Global Reservations Full-Time Sales Specialist

Pyramid Global Reservation Sales Specialist

As a remote Pyramid Global Reservation Sales Specialist, you will be responsible for handling calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels. You will assist our guests by connecting with them to understand their needs and empowering them with detailed hotel and area information. This is a sales focused, self-motivated position. You will work in a remote fun, team-first environment where you will be expected to make positive contributions in a variety of ways.

Essential Functions

• Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale.
• Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
• Complete daily administrative routines (system logins, checklists, e mails, trainings).
• Ability to learn and adapt to new systems and technological advances.
• Manage guest voicemails and conduct callbacks.
• Monitor and manage property waitlists, including availability checks and guest callbacks.
• Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training). Complete additional training and ongoing development as assigned.
• Participate in daily/weekly /monthly huddles and communication meetings as needed or required.
• Ability to engage with guests, team members and leaders in a positive manner and tone in all forms of communication.
• Review personal and team performance statistics in NEO.
• Monitor and meet conversion, calls handled percentage, and shop call expectations.
• Perform additional duties as assigned by Leads, Supervisor, Manager, or Director.

Core Competencies

• Profit Motivation and Sales Orientation
• Customer Service and Guest Relations
• Teamwork and Engagement
• Communication and Collaboration
• Multi-tasking, Decision-Making and Problem Solving
• Work Methods and Organization
• Proficient typing and computer skills

Qualifications

Ability to work in a remote work setting with a quiet and free of distraction background.

Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required.

Prior experience in hotel and sales required. Strong internet with hot spot back up, dual computer screen required

• Laptop and headset provided

Strong computer and typing skills with knowledge of navigating the internet and using various software programs. Excellent written and verbal communication skills. Strong organizational and time-management skills.

Position Specifics

• Hourly wage: $15/hour Hours subject to change based on business /call volume needs

• Current Hours of Operation:
• Monday to Friday: 6:30AM 11:30PM CST
• Saturday: 8AM 10PM CST
• Sunday: 9 AM 8PM CST

Compensation:

$15.00 - $15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.