Lead AV Service Technician

Company Overview We are partnering with a premier residential technology integrator in the Chicagoland area specializing in the design, installation, and service of luxury audio/video, lighting control, networking, and home automation systems. Since 2010, they have built a reputation for delivering exceptional craftsmanship and highly personalized technology experiences for homeowners. What truly sets this integrator apart is its culture. They believe great technology starts with great people, fostering an environment built on empathy, clear communication, accountability, passion, loyalty, excellence, and having fun along the way. Their team is committed to delivering an exceptional customer experience while supporting one another's personal and professional growth. If you're looking for a company where quality, teamwork, and continuous improvement are genuinely valued, you'll feel right at home here. Why Join Us? This is an outstanding opportunity to join a company that genuinely invests in its employees and offers a clear path for long-term career growth. Collaborative team environment where your ideas and expertise are valued Consistent Monday through Friday schedule with an emphasis on work-life balance Opportunity to grow into a Lead Service Technician role with future leadership responsibilities Comprehensive health insurance coverage 401(k) with a 4% company match Up to four weeks of paid time off, including company holidays and personal days Access to an on-site employee gym Work with leading technologies including Control4, Ubiquiti UniFi, and Lutron while continuing to expand your technical expertise Job Overview This integrator is seeking an experienced Senior AV Service Technician to join their growing service department. In this role, you will troubleshoot, repair, maintain, and upgrade existing residential AV and smart home systems while delivering an exceptional customer experience. You'll handle both remote and onsite service requests, diagnose complex technical issues, perform system upgrades, and serve as a trusted technical resource for clients. This position is ideal for someone who enjoys problem-solving, takes pride in delivering outstanding service, and is looking for a long-term opportunity with leadership potential. Responsibilities Troubleshoot and repair residential AV, control, networking, and lighting systems Perform both remote and onsite service calls with professionalism and efficiency Complete system upgrades and integrate new equipment into existing installations Diagnose and resolve technical issues independently while maintaining high-quality workmanship Collaborate with fellow technicians to ensure projects and service requests are completed successfully Build and maintain strong client relationships through exceptional communication and customer service Participate in an after-hours support rotation to provide ongoing client support when needed Qualifications 2-5 years of experience working with residential AV and home automation systems Hands-on experience with at least two of the following platforms: Control4 Ubiquiti UniFi Lutron Savant Strong troubleshooting and diagnostic skills Ability to independently service and program residential AV systems Excellent communication and customer service skills Comfortable participating in an after-hours support rotation Preferred Qualifications Certifications in Control4, Ubiquiti UniFi, Savant, or Lutron Experience working within a collaborative service team Previous experience mentoring or coaching junior technicians Desire to grow into a leadership position Physical Demands This position requires standing, walking, climbing, bending, reaching, and lifting equipment weighing up to 80 pounds. Benefits Comprehensive Health Insurance (HMO & PPO options) 401(k) with 4% Company Match Up to 4 Weeks Paid Time Off Company Holidays and Personal Days On-Site Employee Gym Ongoing Training and Career Development Opportunities Compensation $75,000-$85,000 based on experience Plus approximately $15,000 annually for participation in the after-hours support rotation. Amplify People