Contact Center Sales Specialist - Mid-Market

Overview Zoom is looking for a Contact Center Sales Specialist in Denver, CO to partner with mid-market Account Executives to drive new pipeline and accelerate growth within the Customer Experience space. In this role, you\'ll bring deep technical expertise and a consultative approach to help customers transform their customer experience with Zoom\'s Contact Center and Virtual Agent solutions. You\'ll be joining the Zoom Contact Center Mid-Market East Sales team, a high-energy, collaborative group focused on delivering best-in-class CX solutions to mid-market businesses between 50 and 500 employees. We operate with a customer-first mindset, move fast, and genuinely enjoy what we do. Whether we\'re competing against legacy vendors or helping a customer reimagine their support operations, this team shows up prepared, strategic, and ready to win together. Responsibilities Partner with mid-market Account Executives to identify, qualify, and develop new Contact Center opportunities across your assigned territory Lead needs assessments and discovery conversations to uncover customer pain points and align Zoom CX solutions to business outcomes Deliver compelling product demos, presentations, and proposals tailored to each customer\'s environment Guide deals through the full sales cycle using consultative, value-based selling techniques Manage and grow existing accounts through proactive outreach, QBRs, and expansion opportunities Drive net-new acquisition by prospecting and developing new customer relationships Lead and manage complex sales cycles involving multiple stakeholders and competitive environments Collaborate with Solutions Engineers and Channel Partners on co-sell strategies Maintain accurate pipeline and forecast data in Salesforce; surface trends and risks to leadership proactively Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions What Were Looking For This candidate must currently live in Denver, CO. This is a hybrid role, with the expectation to be in the Denver office on Tuesdays and Thursdays. 2+ years of experience in Contact Center sales; you know the space and can speak to it credibly Proven ability to work in a specialist or overlay sales model, partnering closely with field AEs to drive joint opportunities Demonstrated success leading and managing complex sales cycles from discovery to close Strong demo and presentation skills you can translate technical capabilities into clear business value Experience leading others with product/services training, demo and sales guides, and learning materials Familiarity with CRM tools (Salesforce preferred) for pipeline management and forecasting A collaborative, coachable mindset with a drive to compete and close Willingness to travel as needed Experience with or knowledge of platforms like Zoom Contact Center, ZVA, or comparable CCaaS solutions is required Compensation Zone 2 Salary Range or On Target Earnings: $156,500 $250,400 (Denver is a Zone 2 city.) Salary Range or On Target Earnings: Minimum: $139,100.00 Maximum: $283,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Anticipated Position Close Date 06/04/26 #J-18808-Ljbffr