FRONT DESK AGENT

Be the Face of Our Hotel! Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top‑notch service, this role is for you! Why You’ll Love It Make a direct impact on guest satisfaction every day Work in a dynamic, team‑oriented environment Competitive pay, flexible schedules, and opportunities to grow in hospitality Hands‑on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations What You’ll Do Greet guests warmly, build personal connections, and anticipate their needs Manage guest check‑in/out, reconcile accounts, and handle cash or card transactions Promote brand loyalty program and follow brand hospitality sales standards Staff and maintain the market area, ensuring stock is organized and shelves are tidy Record guest requests, special needs, early arrivals/late departures, and communicate issuesConduct property walk‑arounds, report safety/security issues, and pick up trash or items needing attention Assist with maintenance requests and coordinate with on‑property maintenance as needed Complete all required training and compliance tasks, including CPR and TIPS certification Maintain a clean, organized front desk, dry storage, and adjacent areas Support smooth communication between all hotel departments Who You Are Guest‑focused, friendly, and professional Reliable with flexible availability, including evenings, weekends, and holidays Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners) Strong communicator and problem solver Physically able to stand for long periods and perform light lifting as needed #J-18808-Ljbffr Tru by Hilton Midtown - Cleveland, Ohio