Senior Vice President, Human Resources

SVP, Human Resources

Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients' business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process. This means hotels pay agencies the money they're owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx. All of this frees our clients up to focus on strategic, revenue-generating activities.

As a worldwide team with 20+ nationalities represented, we value our differences and use them to best serve our global clients. Every Onyx employee has the opportunity to grow through continual development opportunities, and we're committed to making a positive impact in our communities and the world.

Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities.

We are committed to an inclusive and equitable hiring process. Candidates are evaluated based on skills, experience, and potential, without regard to protected characteristics, and in alignment with our hiring procedures and business needs.

Job Description

Overview

The SVP, Human Resources is the executive leader responsible for shaping and executing a global people strategy that drives business performance, organizational scalability, and a high-performing, inclusive culture. This role serves as a trusted advisor to the CEO and executive leadership team, balancing business outcomes with employee experience to enable a motivated, engaged, and empowered workforce. The SVP brings deep expertise in global employment practices and leads the development of scalable HR strategies, frameworks, and programs that support organizational growth and effectiveness. This role partners across all levels of the organization, including senior executives and global teams.

Location

Dallas Corporate Office

Scope

Global

Education

Min required: Bachelor's degree in Human Resource Administration, Business Administration, Org Development, or similar field. Preferred: Master's degree or equivalent experience (10+ years)

Span of Control

Reports to: Chief Executive Officer Oversight: This role will have both direct and indirect reports.

Roles/ Responsibilities

HR Strategy & Executive Partnership Define and execute a global people strategy aligned with business objectives, growth plans, and operational priorities Serve as a trusted advisor to the CEO and executive leadership team on organizational design, workforce planning, and leadership effectiveness Drive alignment between talent strategy and business performance, ensuring scalability and organizational readiness

Culture, Leadership & Employee Experience Champion a high-performance, people-first culture grounded in accountability, inclusion, and engagement Shape and evolve the employee experience across the full lifecycle to attract, develop, and retain top talent Coach and influence senior leaders to strengthen leadership capability, team effectiveness, and organizational health Lead people strategy in support of organizational growth, transformation, and change initiatives

Global Talent & Organizational Effectiveness Lead enterprise-wide talent strategies, including leadership development, succession planning, and capability building Oversee global compensation and benefits strategy, ensuring programs are competitive, equitable, and aligned with business performance, including governance of pay practices, benchmarking, and compensation frameworks Drive organizational design and effectiveness to support growth, transformation, and evolving business needs Establish data-driven insights and workforce analytics to inform decision-making and measure impact

Employee Relations & Risk Management Provide executive oversight of employee relations strategy, ensuring fair, consistent, and risk-informed practices globally Navigate complex organizational and people-related challenges with sound judgment and a balanced, business-oriented approach Ensure compliance with global labor laws and proactively mitigate organizational and people-related risks

HR Operations, Governance & Infrastructure Establish and govern scalable HR frameworks, policies, and programs that drive consistency and operational excellence across the organization Oversee global HR operations, systems, and vendor partnerships to ensure efficiency, scalability, and strong governance Lead HR-related financial planning, including budgets for compensation, benefits, and people investments Ensure effective governance, internal controls, and alignment with regulatory requirements and business objectives

Qualifications

Minimum required: 15+ years of progressive HR leadership experience with increasing scope and accountability 5+ years leading global HR functions across multiple regions Experience leading HR through periods of growth, transformation, or organizational change Demonstrated success managing complex employee relations environments Strong track record of building trust with employees and leadership teams Experience coaching executives and managers on leadership, communication, and conflict resolution Significant experience designing and implementing HR programs and frameworks at scale Preferred: 10+ years in a senior management or executive role. Experience with developing/implementing/managing hybrid/remote workplaces and employees. Experience developing/implementing/managing strategies for a geographically dispersed and remote teams Private Equity experience beneficial. Teamwork/Leadership/interpersonal Skills: Strategic global thinker High emotional intelligence with the ability to navigate complex interpersonal dynamics Exceptional interpersonal and relationship-building skills across all levels Ability to build trust and credibility quickly with diverse stakeholders Strong conflict resolution and mediation capabilities Courage to address difficult issues with transparency and fairness Visible, approachable leadership style that fosters engagement and connection Ability to balance business priorities with employee advocacy High level of integrity and confidentiality Foster accountability among leaders for effective people management

Organizational Interlocks

This position interacts with all functions and employees within the company. This position is engaged with external vendors and auditors.

Physical Demands/ Travel required

Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting. Travel: up to 10% This position is hybrid in office and remote.