Dispatcher

Accentuate Staffing has an immediate opening for a dependable, organized, and customer-focused Dispatcher to join our growing plumbing service team in Durham, NC. The Dispatcher plays a critical role in coordinating daily operations by scheduling service calls, supporting field technicians, communicating with customers, and ensuring jobs are completed efficiently and professionally. The ideal candidate is a strong communicator who can stay calm under pressure, prioritize competing demands, and provide excellent service to both customers and technicians. Responsibilities Schedule and dispatch plumbing technicians to residential and commercial service calls Coordinate daily routes and assignments to maximize technician efficiency and customer satisfaction Answer incoming customer calls, identify service needs, and schedule appointments Communicate appointment details, updates, and delays with customers and technicians Monitor technician availability and adjust schedules as needed throughout the day Maintain accurate customer records, job notes, and service information Prioritize emergency and time-sensitive service requests Communicate with field technicians regarding job status, customer needs, and follow-up requirements Assist with resolving scheduling conflicts and customer concerns professionally Work closely with service managers, technicians, and office staff to keep operations running smoothly Support invoicing, paperwork, and administrative tasks as needed Requirements Previous experience as a dispatcher, scheduler, customer service representative, or administrative coordinator preferred Experience in plumbing, HVAC, electrical, construction, or home services industry is a plus Strong organizational skills with the ability to multitask in a fast-paced environment Excellent phone etiquette and customer service skills Ability to prioritize urgent requests and make quick decisions Strong attention to detail and accurate data entry skills Comfortable using scheduling software, CRM systems, and Microsoft Office programs Ability to communicate clearly and professionally with customers and team members Positive attitude and willingness to help wherever needed What We’re Looking For A reliable team player who takes ownership of their work Someone who enjoys problem-solving and helping customers A professional who can balance customer needs with operational priorities A self-motivated individual who thrives in a busy service environment #J-18808-Ljbffr Accentuate Staffing