Dock and Door Field Technician - Addison

Dock & Door Field Service Technician

The Dock & Door Field Service Technician services industrial loading dock and door equipment at customer facilities, including warehouses and distribution centers. This role independently diagnoses, repairs, installs and maintains dock levelers, vehicle restraints, industrial doors and related systems to support safe, efficient customer operations.

Essential Job Duties and Responsibilities

• Inspect, diagnose, troubleshoot, repair and service dock and door equipment at customer locations
• Install and maintain dock levelers, industrial doors, vehicle restraints, locks and safety equipment
• Troubleshoot mechanical, hydraulic and electrical systems; identify root causes and implement repairs
• Perform scheduled preventive maintenance, equipment inspections and unscheduled service calls
• Document work accurately in service reports, summaries and work orders
• Communicate findings and recommended repairs to customers; assist with repair proposals as needed
• Provide professional customer service and follow all company and customer safety procedures
• Maintain assigned service tools, vehicle and parts inventory
• Perform other duties as assigned

Education and Experience

• Experience servicing industrial equipment, commercial doors, dock equipment or similar mechanical systems preferred
• Experience troubleshooting mechanical, hydraulic and electrical systems
• Experience installing or repairing dock levelers, vehicle restraints, overhead/sectional doors, high-speed doors or commercial door systems preferred
• Valid driver's license and clean driving record required

Knowledge, Skills, and/or Abilities required include:

• Mechanical aptitude strong diagnostic and troubleshooting skills with attention to detail
• Technical knowledge ability to read and interpret service manuals and equipment specifications
• Independent work ability to manage field service calls and schedules efficiently
• Communication and customer support clear communication with customers and internal teams; professional service and follow-through
• Safety and quality commitment to safe work practices and quality workmanship

Working Environment and Physical Demands

Work is performed at customer warehouses, distribution centers and industrial facilities, indoors and outdoors in varying weather conditions. Duties involve climbing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting and working at heights. Must be able to lift up to 100 pounds. Work may involve moving mechanical equipment, vehicles, electrical systems, noise and other industrial conditions. Visual acuity is required to inspect, install and repair equipment.