General Manager

Restaurant General ManagerThe Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).Responsibilities:PROFITABILITY: Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes. Reviews key P&L lines to increase profitability for the restaurant. Drives sales through proactive guest service, people development & operations management.GUEST EXPERIENCE: Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility. Manages the guest experience through operations and timely response to guest issues. Problem solves guest feedback systems to determine root-causes and develops action plans to address issues. Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives.PEOPLE DEVELOPMENT: Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team. On-boards new team members by training and guiding them through the certification process. Inspires the restaurant team by effectively managing individual and team recognition programs. Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant teams capabilities and raise restaurant performance.OPERATIONS: Manages restaurant labor using optimal Manager staffing and Team Member scheduling. Enforces compliance with government regulations, employment laws, and BKC policies. Ensures that restaurant upholds operational and brand standards. Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary.Qualifications and Skills:Must be at least eighteen (18) years of ageHigh School Diploma or GED required; 2 years of college preferred1-2 years of previous restaurant management experienceStrong understanding of P&L management & drivers of restaurant profitabilityAbility to prioritize own and others work and time to meet deadlines and objectivesDemonstrated understanding of guest service principlesAvailable to work evenings, weekends, and holidaysAbility to work long and/or irregular shifts as needed, for the proper functioning of the restaurantAbout Burger King:Every day, over 11 million guests visit BURGER KING restaurants globally. This is because our restaurants are renowned for delivering high-quality, delectable, and affordable food. Established in 1954, BURGER KING stands as the second-largest fast-food hamburger chain worldwide. As the original HOME OF THE WHOPPER, our dedication to premium ingredients, distinctive recipes, and family-friendly dining experiences has been the hallmark of our brand for over 50 successful years.