California Systems Technician
Virtual Vocations Inc
Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and basic connectivity issues, working both onsite and remotely as needed. Key responsibilities: Serve as the first point of contact for client support requests, managing ticket documentation and escalation of complex issues Provide exceptional customer service while troubleshooting and resolving technical issues for end-user devices and applications Collaborate with technical team members to enhance service delivery and contribute to knowledge-sharing activities Required qualifications: Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience 1-3 years of experience in technical support or related IT support roles Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred Basic understanding of networking fundamentals and Microsoft 365 administration Experience with ticketing systems and remote support tools Virtual Vocations Inc
Vacancy posted 2 days ago
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