Social Worker II - Homeless Outreach*

Salary : $59,217.60 - $81,244.80 Annually
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 26-19610OHS-01
Department: Office of Homeless Services
Opening Date: 05/23/2026
Closing Date: 6/5/2026 5:00 PM Pacific


The Job
The Office of Homeless Services (OHS) is recruiting for Social Worker IIs who provide complex social work services to assist homeless individuals and families in obtaining housing and other supportive social services to enhance their capacity for social functioning.


Duties may include but are not limited to:

• Outreach: Conduct field-based outreach to individuals experiencing homelessness, with sensitivity and respect for diverse backgrounds and life experiences.
• Case Management : Maintain case files, prepare reports, document client contacts, referrals, and progress in accordance with program guidelines. Ensure timely, accurate completion of paperwork while prioritizing client engagement and service delivery.
• Treatment Planning: Assist individuals and families in recognizing dysfunctional behaviors and in taking corrective action by developing service plans, treatment plans, goals and objectives; locate and arrange to utilize community resources; provide counseling to identify alternatives and encourage behavior modification.
• Coordinated Care: Support individuals in accessing housing, medical care, behavioral health treatment, and other supportive services. Facilitate warm hand-offs and referrals to behavioral health services, including mental health and substance use disorder programs. Collaborate with case management teams and local service providers to coordinate care and promote client-centered service delivery. Assist in providing temporary relief and crisis management services for individuals experiencing homelessness, ensuring access to emergency shelter, food, and other resources. Offer stabilization and follow-up support as needed.
• Peer Support: Under the direction of a licensed professional clinical staff person, conduct intake evaluations, plan, and implement the supportive and educational counseling aspects for less severely impaired clients
• Community Resource Education: Assist in developing community educational activities; make presentations pertaining to social issues, rules and regulations of housing or social service programs; explain the process of obtaining services.
• Crisis Response: Respond promptly to time-sensitive incidents by driving either a personal or county vehicle to remote or distant locations as required, ensuring timely resolution and support based on the nature and urgency of the situation.

*Official Job Title: Social Worker II
For more information, refer to the job description.
JOIN OUR TEAM & MAKE AN IMPACT IN YOUR COMMUNITY!

This excellent opportunity for career growth also offers a lucrative compensation and benefits package!

To review job-specific benefits, refer to:

Employee Benefits

County Memoranda of Understanding (MOU)
CONDITIONS OF EMPLOYMENT

Field-Based Outreach: Incumbents must be able to visit clients in the field and other settings to perform complete needs assessments and be able to visually observe injuries and the client's environment as mandated by the State.
Travel: Travel throughout the County is required. A valid California Class C Driver License is required to carry out the essential job-related functions of this position (mileage reimbursement is available at current IRS rates). A clean driving record and proof of automobile liability insurance must be maintained.
Pre-Employment Process : Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing.


Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements
Applicants must meet the following requirements:

EDUCATION:
Thirty (30) semester or forty-five (45) quarter units of completed college coursework from an accredited institution in English, education, business/public administration, communication, liberal arts, social/behavioral science, or a closely related field.


A copy of legible transcripts MUST be provided if the applicant does not possess a completed associate's degree or higher in one of the qualifying fields listed.
Education Substitution: One (1) additional year of qualifying full-time experience may substitute for the required education on the basis of one (1) year of experience for one (1) year of education (e.g., twelve (12) months of additional experience substitutes for thirty (30) semester units).
-AND-

EXPERIENCE:

One (1) year of full-time equivalent experience providing complex social services in a housing, human services/social services, behavioral/mental/public health program, or community-based organization performing responsible case management duties. Duties must include primary responsibility for interviewing, evaluating, determining eligibility, and referring clients; non-clinical counseling; and/or providing complex social casework services.


Experience must include routine or reoccuring field-based homeless outreach. Field-work experience must be clearly demonstrated on the application and supplemental questionnaire for consideration.
NOTES:
Transcripts : Transcripts (unofficial are acceptable) MUST be submitted with the application for review of related coursework unless the applicant possesses an associate's degree or above in one of the specified areas. Qualifying degrees or coursework must be completed at a college or university accredited by an accrediting association recognized by the United States Department of Education.
Coursework: Completion of the San Bernardino County Management Leadership Academy (MLA)program will be accepted toward the required coursework on the basis of four (4) quarter units of credit per MLA track completed. Psychiatric Technician courses and Alcohol and Drug Certificate courses completed as part of a vocational program are acceptable and will be evaluated for equivalent units.
International Coursework: Degrees or coursework completed outside of the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service indicating equivalency to degrees or coursework completed at a college or university accredited by an accrediting association recognized by the United States Department of Education.

Desired Qualifications
Social workers must have strong interpersonal skills enabling them to work positively and compassionately with clients of various backgrounds who may be experiencing difficult life circumstances and stressors such as homelessness, illness, behavioral health issues, or family crises. Crisis intervention experience is highly desirable. Proficiency with Microsoft Office Suite and ability to learn/use departmental computer systems is a plus.

The ideal candidate will have experience in the following areas in a homeless services program environment:

• Collaboration Across Departments & Organizations: Experience coordinating efforts across various county departments and entities to support homeless individuals and families.
• Conflict Resolution and Client Management: Proven ability to manage challenging interactions with homeless clients, using de-escalation techniques with a compassionate, professional approach to resolve conflicts and reach positive outcomes.
• Client Engagement & Responsibility: Experience employing strategies that help re-engage clients who may struggle with following through with housing commitments and responsibilities; providing support and motivation in reaching housing stability and self-sufficiency.
• Building & Maintaining Relationships with Service Providers: Ability to build positive and collaborative working relationships with local organizations and stakeholders to enhance service delivery and improve client outcomes.
• Empathy, Trust, & Direct Service: Ability to build rapport and maintain a client-centered approach in every interaction; understanding the importance of empathy and trust when working with individuals experiencing homelessness.

Selection Process
Evaluation Procedure:
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience in the work experience section of your application. Do not refer to a resume; it will not be reviewed.
Application Procedure:
Complete and submit the online employment application and supplemental questionnaire by 5:00 PM, Friday, June 5, 2026.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
If you require technical assistance , please click on the following link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at View phone number on click.appcast.io. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.


ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Please review the Veteran's Preference Policy for information and instructions to request Veteran's Preference points.

For important applicant information, review the County Employment Process
Administrative Services Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.


Please review the appropriate * for more information


Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at View phone number on click.appcast.io or visit the for more detailed information.

*Retirement benefits subject to change.
01



INSTRUCTIONS: The information on the Application and your responses to the following Supplemental Questions will be used in a competitive evaluation . Accurate responses should be provided for each question, and all experience must be clearly detailed in the work experience section of your application in order to ensure qualifications are properly considered.

• I have read and understand the above statement.

02



Working Conditions: Candidates must be willing and able to conduct needs assessments and provide related homeless services in the field, including encampments, street corners, shelters, etc. Indicate your willingness to work in a field-based position providing services to individuals experiencing homelessness.

• Yes, I am willing to work in a field-based position providing services to individuals experiencing homelessness.
• No, I am NOT willing to work in a field-based position providing services to individuals experiencing homelessness. By selecting this option, I understand my application will be disqualified.

03



Driver's License: Do you currently possess a valid California driver's license?Note: Travel throughout the County is required. A valid California Class C Driver License is required to carry out the essential job-related functions of this position (mileage reimbursement is available at current IRS rates). A clean driving record and proof of automobile liability insurance must be maintained.

• Yes
• No

04



Education : Indicate the highest level of education you have completed.

• Master's degree or above
• Bachelor's degree
• Associate's degree
• Sixty (60) semester units or ninety (90) quarter units in a qualifying field of study. Transcripts MUST be attached.
• Thirty (30) semester units or forty-five (45) quarter units in a qualifying field of study. Transcripts MUST be attached.
• Some college
• High School Diploma or GED
• None of the above

05



Education: Indicate the field of study in which you have completed college coursework. Field of study (major) must also be indicated in the Education section of your application.
If none, indicate "N/A."
06



Social Service Experience: Do you have at least one (1) year of full-time equivalent experience providing complex social services in a housing, human services/social services, behavioral/mental/public health program, or community-based organization performing responsible case management duties? Duties must include primary responsibility for interviewing, evaluating, determining eligibility, and referring clients; non-clinical counseling; and/or providing complex social casework services.

• Yes
• No

07



Field-Based Homeless Outreach Experience: Do you have experience conducting routine or reoccurring field-based homeless outreach?

• Yes
• No

08



Field-Based Homeless Outreach Experience: Describe your experience conducting field-based homeless outreach. Include your employer(s), job title(s), job duties, location(s) where services were provided (encampments, street corners, shelters, etc.), and frequency of fieldwork (daily, weekly, monthly, etc.) in your description.
If none, indicate "N/A."
09



Homeless Services Programs: Indicate which homeless/social services grants/programs/systems you have experience with. Check all that apply.

• Continuum of Care (CoC) Homeless Assistance Grants
• Emergency Solutions Grant (ESG)
• Community Development Block Grant (CDBG)
• CoC Homeless Emergency Aid Program (HEAP)
• HUD Veteran Affairs Supportive Housing (VASH)
• Emergency Food and Shelter Program (EFSP)
• Coordinated Entry System (CES)
• Point-In-Time Count (PITC)
• Homeless Management Information System (HMIS)
• Housing and Urban Development (HUD) Data Exchange
• Substance Abuse Programs
• Mental/Behavioral Health Programs
• None of the above

10



Conflict Resolution Strategies: Provide a brief example of a challenging client interaction or conflict you encountered while providing housing related services to homeless individuals. Include a brief description of the situation, de-escalation techniques and strategies used, and the outcome.
If none, indicate "N/A."
11



Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above.

12
**ATTENTION GMAIL USERS**

We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.


For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. For detailed instructions, Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

• I understand

13



Applicant's Acknowledgement - Application complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question