Treasury Support Specialist

Treasury Support Specialist

Bar Harbor Bank & Trust offers a competitive salary, medical/dental/vision/life insurance, paid holidays, 401(k) plan, paid vacation and sick time, incentives, wellness program, and continuing education benefits.

Bar Harbor Bank & Trust is seeking a dynamic professional to join our fast-paced Treasury Support Team as Treasury Support Specialist.

This position may be filled at multiple levels based on experience, technical expertise, demonstrated proficiency, and ability to perform responsibilities independently. Candidates with varying levels of banking, treasury management, cash management, customer support, or related operational experience are encouraged to apply.

Position Summary:

Under the direction of the Treasury Support Manager, the Treasury Support Specialist provides operational and customer support for the Bank's treasury and cash management products and services. This role supports both internal and external customers through online banking support, customer setup and maintenance, troubleshooting, documentation setup, and other daily treasury operations, while ensuring compliance with Bank policies, procedures, and regulatory requirements.

This position requires strong communication, customer service, problem-solving, technical, and organizational skills, along with the ability to work independently, manage competing priorities, maintain professionalism under pressure, adapt and learn in a high-volume and fast-paced environment.

Responsibilities (Essential):

• Provide accurate, efficient and timely support of internal and external customers, including answering complex questions and interacting with customers via email, phone, and other digital communication formats such as chat and video
• Support Business Online Banking and Treasury Online functions including password resets, login assistance, and new implementations
• Understand and support cash management services including: ACH, wires, remote deposit capture, mobile remote deposit, positive pay, account analysis, sweep accounts, CDARS and ICS, and more.
• Complete and review customer setup documentation with accuracy and completeness
• Process and validate system setups for accuracy and completeness
• Conduct scheduled virtual and on-demand customer training sessions
• Troubleshoot customer and operational issues through phone, email and virtual support
• Perform account maintenance and recurring operational tasks
• Collaborate with internal departments and business partners to support customer needs and operational efficiency
• Maintain compliance with internal policies, procedures, and regulatory requirements

Required Education & Experience:

• Required: High school degree or equivalent, Equivalent combinations of education, training, and experience may be considered
• Preferred College degree in a related field, 3-5 years of Cash Management/Treasury Services experience, Banking and digital banking experience
• Strong proficiency and technical skills with computers, windows-based software, Microsoft products, core banking systems, and other business systems/software
• Strong communication, analytical, organizational, problem-solving, and technical troubleshooting skills
• Highly motivated with the ability to work independently, manage competing priorities, and maintain accuracy in a fast-paced environment

Physical Demands and Work Environment: General office environment.

Schedule Expectations: Full time, 40 hours per week. Five days per week. Schedules work hours may vary based on business and department needs, typically between 8:00 a.m. – 5:30 p.m.

Required Travel: This position requires travel approximately 5% of work hours.

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.