LensCrafters - Assistant Manager

Job Overview LensCrafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight because quality care helps us see the joy in life, because learning from the best makes us all better, and because continuing our legacy of the highest optical standards helps us innovate the future in optical care. General Function The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. The role represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics. Major Duties & Responsibilities Deliver quality and improvement to exceed all key performance indicators (KPIs): competent sales, % sales to plan, conversion and customer count, competitive growth, increased traffic, store operating profitability, continuity of care, exam growth & retention goals, Net Promoter Score, and current year objectives. Show strong understanding of retail business translating to positive sales and business results, and have knowledge of the market and competitors. Support store business plans to maximize sales and profit. Partner with the store manager to lead and develop the team. Deliver clear, constructive, timely feedback and partner with the store manager on development. Execute visual directives and maintain store appearance. Maintain positive working relationships with doctors. Promote team compliance with all policies. Perform administrative duties. Work a flexible schedule, including nights and weekends. Basic Qualifications High school graduate or equivalent. 1+ year(s) of management/supervisory experience with direct reports. Knowledge of retail operations, processes, and policies. Strong basic math skills. Familiarity with cash register, computers, and calculators. Must have strong command of the English language for written correspondence and oral communication. Strong communicator and listener. Demonstrated high level of selling skills. Proven ability to problem solve. Preferred Qualifications College degree or equivalent. Previous experience in a leadership position within retail and customer service industry. Knowledge of basic optics. Knowledge of current store merchandise. State licensure (if applicable) and/or ABO Certification in non‑licensed states. Brand Final Inspector Certification. Brand Quality, Fitting & Adjusting Program. Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social background, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr