Team Leader

Team Leader – RWJBarnabas Health Location: 10 Plum Street, New Brunswick, NJ 08901 Pay Range: $26.81 - $33.51 per hour (anticipated hourly wage range for this position in New Jersey) Job Overview The Team Leader is responsible for supporting the daily operations of Plum Street Imaging by providing leadership, guidance, and operational support to front office staff. This role serves as a liaison between leadership and front office coordinators, ensuring effective communication, efficient scheduling, staff development, and exceptional patient service. The Team Leader promotes a collaborative work environment while ensuring departmental processes, staffing, and operational standards are consistently maintained. Qualifications High School Diploma or equivalent required. Minimum of two (2) years of experience in a medical office, ambulatory care, or healthcare setting. Previous leadership, supervisory, or team lead experience preferred. Strong knowledge of medical office workflows and patient registration processes. Excellent verbal and written communication skills. Strong organizational, time management, and problem‑solving abilities. Proficiency in Microsoft Office Suite and healthcare scheduling systems. Ability to effectively prioritize multiple tasks in a fast‑paced environment. Demonstrated ability to build collaborative relationships and provide exceptional customer service. Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or related field (preferred). Experience working within an electronic medical record (EMR/EHR) system (preferred). Bilingual in English/Spanish (preferred). Scheduling Requirements Working Shift: Monday – Friday, Day Shift. Full-Time, 40 hours per week. Essential Functions Serves as the primary liaison between Front Office Coordinators and leadership to ensure timely, professional, and effective communication throughout the department. Communicates new policies, procedures, and operational updates to front office staff while ensuring information remains accurate and current. Educates and supports front office staff on departmental processes and organizational expectations. Develops, coordinates, and oversees orientation schedules for newly hired Front Office Coordinators. Serves as a mentor and resource for new and existing team members, providing coaching and ongoing performance feedback. Ensures required competencies are successfully completed during employee orientation and onboarding. Participates in the recruitment and interview process for Front Office Coordinators. Maintains payroll records, including timekeeping, attendance, and paid time off requests for front office staff. Partners with leadership to address attendance concerns, policy compliance, and employee performance issues. Assists with developing, maintaining, and editing departmental staffing schedules. Enters scheduling updates, time edits, and payroll changes into the timekeeping system. Monitors daily staffing levels and collaborates with leadership to ensure appropriate coverage for patient care and operational needs. Coordinates mandatory education and compliance training for front office staff. Supports departmental initiatives focused on operational excellence, employee engagement, and exceptional patient experience. Performs other duties as assigned. Benefits Paid Time Off (vacation, holidays, sick time) Retirement Plans Medical and Prescription Drug Insurance Dental and Vision Insurance Disability and Life Insurance Paid Parental Leave Tuition Reimbursement Student Loan Planning Support Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Community and Volunteer Opportunities Discounts Through our Partners (e.g., NJ Devils, NJ PAC, Verizon) RWJBarnabas Health is an Equal Opportunity Employer. #J-18808-Ljbffr RWJBarnabas Health