Customer Service Representative

Job Description

Job Description

Coming from retail, food service, or a customer service role—and comfortable handling lots of emails? If you’re detail‑oriented, tech‑savvy, and enjoy helping customers behind the scenes, this Customer Service Representative role is a great opportunity to grow into billing and freight operations.

Job Title: Customer Service Representative

Job Description

The Customer Service Representative supports the customer service department with a strong focus on email-based communication, billing activities, and freight quoting. This role creates and issues invoices, initiates billing cycles, verifies appropriate charges, and generates freight quotes in line with established company policies and procedures. The representative provides responsive, professional customer support primarily via email and collaborates closely with internal teams to ensure accurate and timely updates for customers.

Responsibilities

• Create and issue accurate invoices for customers in accordance with established procedures.
• Initiate billing cycles and verify that all charges are correct and properly documented.
• Generate freight quotes using current company policies, procedures, and pricing guidelines.
• Manage a high volume of customer communications, handling approximately 100–200 emails and updates per day.
• Provide timely status updates and proof of delivery (POD) information to customers.
• Communicate client needs, concerns, and delivery details clearly and promptly to internal teams such as warehouse and billing.
• Coordinate internal orders with the warehouse team to support accurate and on-time deliveries.
• Respond to customer inquiries via email as the primary communication channel and by phone as needed, primarily with internal stakeholders.
• Deliver excellent customer service by addressing questions, resolving issues, and maintaining a professional and courteous tone in all interactions.
• Follow established company policies and procedures for all customer service, billing, and logistics-related activities.
• Support the Customer Service Supervisor and department in daily operational tasks and special requests.
• Maintain accurate records and data entry in relevant systems to ensure up-to-date customer and order information.
• Contribute positively to a team-oriented culture by demonstrating a cooperative attitude, reliability, and a focus on solutions.
• Continuously build knowledge of company systems, processes, and cross-functional roles to support growth and internal mobility.

Essential Skills

• Strong customer service skills with the ability to communicate professionally and clearly via email and phone.
• Ability to manage and prioritize a high volume of email communications, typically 100–200 emails or updates per day.
• Proficiency in data entry with attention to detail and accuracy.
• Experience providing customer support in environments such as customer service, customer support, or call centers.
• Ability to collaborate effectively with internal teams, including warehouse and billing, to resolve issues and support customer needs.
• Proficiency with Microsoft Office, with a strong emphasis on email as the primary communication tool.
• High School diploma or GED equivalent.

Additional Skills & Qualifications

• One year of business billing experience is preferred.
• Experience in the transportation, logistics, or freight industry is a plus.
• Familiarity with logistics, transportation, and freight processes is beneficial.
• Ability to learn and follow established company policies and procedures for billing and freight quoting.
• Positive, pleasant, and friendly demeanor with a strong focus on teamwork and collaboration.
• Strong work ethic and willingness to cross-train and expand knowledge across different roles.
• Adaptability to a performance-driven environment where growth and promotion from within are encouraged.

Work Environment

This position is based in an office environment within a customer service team of approximately 14 people. The culture emphasizes doing the right thing, caring about coworkers, customers, and the company, and pursuing progress through continuous learning and improvement. Leaders in the department have advanced from the customer service role and value hard work, positive attitude, and a drama-free, collaborative atmosphere. The team encourages internal growth and promotion, and performance reviews typically include consideration for pay increases based on knowledge, cross-training, and contribution. Shifts may vary within operating hours of 7:00 a.m. to 6:00 p.m. and will be discussed during the interview process. The dress code is professional, and workout wear is not permitted.

This is a Contract to Hire position based out of Reno, NV.

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Reno,NV.

This position is anticipated to close on May 29, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.