Service Maintenance Manager

What this job involves The Service Maintenance Manager (SM) oversees a staff of maintenance technicians, groundskeepers, and housekeepers. Responsible for implementing training platforms, preventive maintenance programs, and regular schedules for the onsite personnel and properties. Assists with day‑to‑day tasks onsite such as work orders, reports, maintenance contracts, vendor bids and evaluations, and ensures compliance with all JLL policies, applicable laws, and ordinances, including Fair Housing and Equal Employment laws. Ensures the property is maintained in accordance with established standards and objectives. The SM may perform the duties of subordinates during unfilled positions, if necessary. What your day‑to‑day will look like Plan and direct the activities of the service team. Partner with the property manager regarding all aspects of the employment cycle – interviewing, training, developing, mentoring, leading, coaching and managing a high‑performing, cohesive team to maximize engagement and minimize turnover in accordance with company policy and procedure. Ensure adequate/appropriate staffing. Maintain and manage vendor relationships. Handle maintenance contracts, vendor bids and evaluations. Ensure service requests are assigned to the appropriate service team member and completed professionally and accurately. Sign off on service requests completed by team members. Escalate problems or issues to the property manager if unable to resolve within a certain time period. Oversee community appearance and cleanliness in daily operations. Complete premises inspections daily and coordinate with appropriate vendor(s) to ensure assets are properly maintained. Update, execute and document preventive maintenance schedule on a regular basis and advise the community manager of status. Ensure apartments are ready for occupancy by overseeing and scheduling all facets of the make‑ready process in accordance with leasing needs. This includes move‑out/move‑in inspections, electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning/replacement, painting, equipment maintenance, preventive maintenance and cleaning. Maintain life‑safety equipment, including fire pumps, sprinklers, emergency generators, fire panels, smoke detectors, CO detectors, etc. Test equipment as required. Document and maintain accurate and detailed maintenance records, including equipment replacements and repairs, appliance, carpet and vinyl replacements, apartment painting, refrigerator coil cleaning, and carbon monoxide checks. Identify capital improvements and report to the community manager. Assist the community manager in preparing the property’s budget for normal maintenance operations and recommend property upgrades and capital improvements. Monitor the budget and plan purchases and contracted services in accordance with approved budgetary guidelines. Ensure daily pool/spa inspections (in season if applicable) are completed, maintain proper water chemistry and cleanliness of the pool/spa area, and address needed repairs or improvements. Adhere to all local, state and federal laws, including all laws governing Fair Housing and safety procedures, including OSHA requirements. Other projects and tasks to be assigned. On‑site Presence Required On‑site presence is required. Required Qualifications High school diploma or equivalent. EPA Universal CFC certification required. Certificate for Apartment Maintenance Technician (CAMT) preferred. Certified Pool Operator certificate may be required. Minimum of five years of plumbing, electrical, mechanical, drywall repairs, carpentry, and/or pool/spa maintenance experience; minimum of two years’ service and supervisory experience or equivalent. Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles. Proficient in property management software (Yardi, RealPage) or other similar property management software. Excellent customer service skills while maintaining the highest standards of professionalism. May be required to possess a valid driver’s license to operate a company vehicle. #J-18808-Ljbffr JLL