Senior Risk Management Specialist

Company Details

With over 35 years of proven expertise in the workers' compensation industry, Key Risk delivers innovative and responsive solutions that provide our clients the freedom to do what they do best. Offering guaranteed cost options to employers nationwide, Key Risk focuses on delivering products and services within specialized verticals to reduce workers' compensation exposures and deliver industry-leading results.

All products and services are distributed through appointed insurance agents and brokers. Key Risk is a member company of W. R. Berkley Corporation, whose insurance company subsidiaries are rated A+ (Superior), Financial Size Category XV by A.M. Best Company and A+ (Strong), by S&P.

For further information about Key Risk please visit

The company is an equal opportunity employer.

Responsibilities

The Sr Risk Management Specialist role provides occupational risk assessment and risk management services in support of developing and retaining select clients aligned with the corporate vision and business objectives of Key Risk and serves as a workers compensation client liaison. Through strategic planning and the development of target resources, this role is responsible for aligning services and participating in the risk management process by identifying and supporting opportunities to enhance client management of occupational risk. This individual will actively participate in creating and supporting safety and risk management plans to maintain profitable client accounts and proactively apply business strategies to achieve department and corporate goals.

Key functions include but are not limited to the following:

Principle Responsibilities

• • Participate in the client risk management process, identify and support opportunities to enhance client management of occupational risk.
  • Provide technical and business management support to Key Risk clients and business units with a focus on reducing incidents and total indemnity cost to improve workplace safety and health.
  • Ability to use objective data and information to anticipate, identify, evaluate and analyze physical, environmental, chemical and biological hazards for a myriad of work environments for current and potential client accounts.
  • Virtual training and support for clients, including required safety committee initial and renewal training.
  • Scheduling and meeting preparation assistance to Client Experience leadership team for necessary onsite client services and meetings.
  • Immediately notify management of large exposures and comply with reinsurance reporting requirements.
  • Provide risk analysis support to Key Risk Underwriting by evaluating the quality of risks and improving account performance. Develop and implement systems and processes that ensure compliance with Key Risk requirements and guidelines.
  • Monitor updates relative to safety and health laws and regulations. Support compliance with state regulations and annual filings.
  • Identify potential occupational risk elements and assist in development of alternative solutions.
  • Evaluate client progress to ensure expectations are being met.
  • Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts.
  • Client Onboarding/Service Plan Management
    • Onboarding - schedule and conduct meaningful orientations with new policyholders
    • Provide claim reporting information and service plan for policy term
    • Address questions on PremiumSync/Billing setup
    • Introduction and training on the Client Portal
    • Support renewal preparation through action items identified in the service plan
  • Account Management Responsibilities
    • Liaison with client's claim representative(s)
    • Provide claim reviews in alignment with insured service plan
    • Ensure panels are up-to-date (where applicable)
    • Manage VirtualMD+ utilization
    • Manage In-Network Provider utilization
    • Promote Transitional Duty programs
    • Leverage and promote additional resources for client program success
    • Maintaining client contact records

Client Service Infusion

1. Promote exceptional service by identifying interaction opportunities, taking ownership of client results, providing high quality service, managing response times, using judgment and building from both the small and large successes.

1. Enhance communications by being proactive, engaging in active listening, asking questions to determine underlying needs, and stopping and analyzing the situation; learn from problems and implement preventative measures for the future.

1. Know and exceed client expectations; get to know our clients, understand situations from the client's perspective, and deliver solutions specific to the client's needs.

1. Create a team approach by leveraging the culture of trust and openness, educating associates on each discipline and their role in supporting the organization, aligning responsibilities with the strengths of the individual team members, and taking responsibility for keeping the team informed and closing the loop.

Qualifications

• BS/BA Degree
• 5+ years' experience with a safety and health insurance organization
• Proficient in Microsoft office applications
• Detail orientation and commitment to accuracy with a strong sense of urgency and ability to prioritize needs
• Effective interpersonal and communication skills across various audiences
• Demonstrated analytical thinking and decision-making skills

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
• Base Salary Range: $75,000 - $115,000
• Eligible to participate in annual discretionary bonus.
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role