Creative Technology Assistant (Student)

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students. Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid. Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process. Department: Reserves Time Type: Part time FLSA Status: Non-Exempt Job Description: Summary: The Creative Technology Student Assistant supports the library and its services by operating the Makerspace and maintaining the circulating Me dia and Technology collection. This position offers routes for specialization depending on previous experience, interest, and avai la bility. Students are expected to work 1 0 -1 6 hours per week. Federal Work Study is encouraged but not required. This position is hiring for the Makerspace student assistant track. Essential Functions: Answering tickets using ServiceNow as well as maintaining a consistent presence on Microsoft Teams. Managing the department’s technology collection, including checking out technology to users and reshelving technology. Effectively communicating with supervisors who are often not within the space . Assisting patrons with understanding library resources and services. Position Type/Expected Hours of Work: Part-time. 12 hours per week. Salary Range: $18.40 per hour. Required Education and Experience: High school diploma or its equivalent . High level of honesty and integrity, with excellent customer service, interpersonal, organization, communication, and problem-solving skills. Ability to work independently under minimal supervision and handle monetary transactions. Strong attention to detail and the ability to prioritize and multi-task in a fast-paced environment. Creative problem-solving skills and the ability to move carts, machines, equipment, and other materials around. Preferred Education and Experience: Familiarity with the Library of Congress call number system. Experience with 3D modeling systems, Canva and other graphic design software, Cricut Design Space and vector images, PowerPoint and Adobe Acrobat. Basic troubleshooting, technology, and crafting skills. Experience with Mac and PC computers, DVD player