Merchandising Manager, Diamonds

Merchandising Manager, DiamondsSan Francisco, California, United StatesQuince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world's finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren't interested in replicating how others do retail. We're building a better way – at a speed and scale unlike anything that's been done before.We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.If you're someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.The Merchandising Manager, Diamonds role is responsible for delighting Quince's growing customer base by expanding and managing the Diamonds product assortment on Quince.At Quince, we believe that everyone deserves access to high quality products at radically affordable prices. We believe the marketplace for consumer products is inundated with too many options, and customers find product quality difficult to determine and yet frequently pay more for a variety of things that can be delivered at much lower prices. Our goal is to find the best products in the marketplace and connect the makers of these goods directly to the customers who want them.Quince has proven the consumer value proposition and has built a loyal, repeat consumer base. We want to build on that value proposition and continue to scale in both existing and new product categories. This merchant leading Diamonds will be responsible for managing the assortment, revenue and margins, and overall growth trajectory of that product category.Quince's growth and success is directly tied to the performance and success of this role. The person in this role will be an innovator at heart leveraging the attributes below to build and run our emerging categories strategy.ResponsibilitiesOwn all end-to-end merchandising for Diamonds, including category strategy, assortment, launches, and performance.Influencing long-term planning; responsible for delivering near-term results independentlyRedefining quality standards for Diamonds used in jewelry across the business.Partner closely with PD and Sourcing to align quality, costs, and vendor execution.Analyze data to drive decision-making, including sales velocity, margin, return rate, etc.Maintain a competitive market pulse and identify white space opportunities.Leveraging data for ratings, reviews, and return rates, conduct quality improvements for any products in assortment with improvement opportunitiesOnboard additional best-in-class vendors to the Quince model to expand sourcebaseContinuously identify whitespace in the assortment and refine product roadmap based on new information and learningsMay manage Analysts or Asst Merchants (0–2 direct reports).RequirementsRole is based in San Francisco California, with 3 days per week in office requirement.5-7 years of retail merchandising experience in the Jewelry (with an expertise in Diamonds) category, preferably with luxury expertise1-2 years of people management experienceE-commerce experience and/or DTC experience preferredProven track record of progressing within an organization and demonstrating continuous growth in roles and responsibilitiesProduct obsessed with experience in leveraging data tools and external sourcesCritical eye to anticipate customer needs (both the "science" and "art" of retail merchandising)Highly organized, detail-oriented and analytical with focus on execution, problem-solving, improving processes and brand enhancementContinuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challengesExcellent written and verbal communication, presentation, and interpersonal skillsMotivated by working in a fast-paced collaborative environment, where flexibility to stretch into or out of functional comfort zones is crucial for team successBachelor's Degree, preferredAll posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.Pay Range$120,000 - $150,000 USDJoining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form . We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.Security Advisory: Beware of FraudsAt Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.